• Office Assistant

    Catholic Health Initiatives Houston, TX 77007

    Job #2420998706

  • Office Assistant

    Baylor St Luke's Medical CenterHouston, Texas

    Requisition ID 2022-267647 Employment Type Full Time Department Cancer Center Hours/Pay Period 80 Shift Day Weekly Schedule M-F 8-5 Remote No Category Administrative and Clerical


    Baylor St. Luke's Medical Center is an 881-bed quaternary care academic medical center that is a joint venture between Baylor College of Medicine and CHI St. Luke's Health. Located in the Texas Medical Center, the hospital is the home of the Texas Heart® Institute, a cardiovascular research and education institution founded in 1962 by Denton A. Cooley, MD. The hospital was the first facility in Texas and the Southwest designated a Magnet® hospital for Nursing Excellence by the American Nurses Credentialing Center, receiving the award five consecutive times. Baylor St. Luke's also has three community emergency centers offering adult and pediatric care for the Greater Houston area.

    CHI St. Luke's Health , now part of CommonSpirit Health formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health, has been serving our community since 1954. Operating 137 hospitals and more than 1,000 care sites across 21 states, making our services accessible to nearly 1 in 4 U.S. residents. We proudly provide a vast array of services that help us keep our community safe and healthy.

    We offer the following benefits to support you and your family:

    • Health/Dental/Vision Insurance

    • Free Premium Membership to ~~~ with preloaded credits for children and dependent adults

    • Care for Caregivers: Resilience Through Adversity is a series of sessions designed to help caregivers build their resilience and advance their mental well-being during these difficult times

    • Flexible spending accounts

    • Voluntary Protection: Group Accident, Critical Illness, and Identity Theft

    • Employee Assistance Program (EAP) for you and your family

    • Paid Time Off (PTO)

    • Tuition Assistance for career growth and development

    • Matching Retirement Programs

    • Wellness Programs


    Position Summary:

    Under general supervision, performs front office processes associated with patient check-in, check-out, scheduling, referrals, and electronic medical records. Administers and supports the clinic's billing, and insurance functions, in accordance with internal standards and procedures, and regulatory requirements.

    • Perform patient check-in at the time of visit; interviews patients and completes all paperwork necessary to ensure the admitting process is efficient, and all clinic and regulatory policies are in compliance.

    • Copy/scan patient medical records, benefit/insurance information, and related hardcopy materials (e.g. ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record system.

    • Perform patient check-out including pricing services, coding of procedures performed, and diagnosis on charge, to accurately support the need and documentation for each service.

    • Collect patient responsibility payments, and answer routine patient insurance and billing inquiries.

    • Answer phone calls, confirm next day appointments, ensure insurance coverage, and alert patients as to what documentation is needed, including details associated with time-of-service payment schedules.

    • Gather, verify, and process referrals, authorizations, and pre-certifications by working closely with physician(s), patients, and payers.

    • Coordinate scheduling with that of the practitioners' schedules to ensure proper coverage of patient appointments and out-of-office calls.

    • Retrieve, file, and maintain charts and medical record documentation according to office protocol; coordinate copies of medical documentation with physician charges to support billing to third-party payers.

    • Manage the flow of interdepartmental, outgoing, and incoming mail.

    • Communicate requests and provide medical information to and from patient care providers in strict accordance with HIPPA and all policies and procedures.

    • Follow up with patients regarding the Missed Appointment Policy and send out the appropriate communications.

    • Perform other duties as assigned.


    Education and Licensure

    • High school diploma or equivalent required.

    Minimum Experience

    • 2 years related experience in a healthcare environment required.

    Minimum Knowledge, Skills, and Abilities

    • Demonstrate proficient with Microsoft Office software.

    • Knowledge of the content, and application of HIPAA, federal and state regulatory requirements.

    • Demonstrate the understanding of clinic procedures and regulatory requirements.

    • Demonstrate the understanding of health insurance authorization/billing requirements, including medical coding.

    • Ability to file and maintain patient records and reports in the Electronic Medical Records system.

    • Must be detail oriented and possess excellent organizational and time management skills.

    • Must possess strong customer service and communication skills.

    • Possess a strong work ethic and a high level of professionalism.

    • A team player who handles multiple projects simultaneously in a fast paced environment.


    The above statements reflect the general details considered necessary to describe the essential functions of the job as identified, and shall not be considered a detailed description of all work requirements that may be inherent in position.

    Equal Opportunity

    CommonSpirit Health™ is an Equal Opportunity/Affirmative Action employer committed to

    a diverse and inclusive workforce. All qualified applicants will be considered for

    employment without regard to race, color, religion, sex, sexual orientation, gender

    identity, national origin, age, disability, marital status, parental status,

    ancestry, veteran status, genetic information, or any other characteristic protected

    by law. For more information about your EEO rights as an applicant,

    pleaseclick here. (~~~)

    CommonSpirit Health™ will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c).

    External hires must pass a post-offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.

    If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at ~~~ and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA).

    CommonSpirit Health™ participates in E-Verify.

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