On Site Bilingual Customer Service Representative Afternoons

Adecco is currently recruiting for an On-Site Bilingual (Spanish) Customer Service Representatives in the Stow, Ohio area.

This Role Offers:

Base Pay: $17

• OHIO Residency Required

• Hybrid Position (2:30pm-11PM)

• Monday- Remote

• Tuesday/ Wednesday/ Thursday- In the Stow, Oh Office

• Friday- Remote

On-Site Bilingual (Spanish) Customer Service Representatives Job Description:

Customer Service is the critical link to strong communication between the sales field and Corporate Offices. The CSR provides the infrastructure which supports our Franchised Distributors, District Managers, Regional Managers and Commercial Customers by providing correct product information, pricing, and product availability. The CSR informs the field of daily customer service promotions along with providing them with error free orders.

Requirements:

• Take calls coming in from an automated dialer from Spanish-speaking (and English) end-user customers in automotive tool selection, toolbox selection, troubleshooting, price and availability, technical specifications, and ordering.

• Speak FLUENT Spanish (required).

• The primary region customer calls come from is - Puerto Rico.

• Handle all inbound calls from our internal and external sources.

• This includes, but is not limited to, giving price and availability, part numbers, application assistance, troubleshooting, and basic credits.

• Provide support concerning basic information and specifications for products provided in the online catalog and information about our other suppliers.

• Input orders utilizing internal ordering software systems.

• Work cross-functionally with subject matter experts to resolve open questions.

• Other responsibilities as assigned.

Required Competencies:

• Basic use of PC and keyboard

• Effective verbal and written communication skills - in Spanish. Must be able to fluently speak Spanish.

• Ability to interpret customer issues and translate issues into resolution while maintaining a positive attitude.

• Ability to empathize with customer concerns while maintaining a professional demeanor.

• Ability to learn quickly on the job.

• Ability to multi-task in a fast-paced office environment

• Ability to answer calls as a primary function of the position.

Pay Details: $17.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.