Operational Care Specialist Air Import and Air Export

Manpower is hiring for an Operational Care Specialist. If you have experience in Air Export or Air Import, Manpower may have the perfect opportunity for you.

What's in it for you:

• Monday - Friday: 8am - 5pm

• Pay Rate: $26/hr.

• Temp to Hire

What will you do

• Manage and Perform All Tasks Reliably, Accurately and On-Time According to Defined Operational Care Standards and KPI's.

• Minimize AirLOG over-due tasks and action Tags, enter notes, according to the Airfreight 2.0 methodology.

• Reduce email communication by using AirLOG Airfreight 2.0 methodology.

• Drive Accurate Status and Real-Time Visibility in AirLOG.

• Maximize utilization of KN core operating systems by using AirLOG BPA.

• Monitor SSC performance related to Operational Care Centre processes.

• Collaborate with the Airfreight Process Manager to drive SSC and automation utilization related to Operational Care Centre processes.

• Timely escalation handling for SSC when assistance is needed for Operational Care processes.

• Negotiate and maintain vendors and ensure their tariffs are uploaded into AirLOG.

• Optimize carrier utilization by reviewing cargo flows and collaborating with stakeholders to implement changes that benefit company and customers.

• Monitor vendor and carrier performance measures and communicate with all stakeholders in order to improve performance.

• Collaborate with the Customer Care Location to ensure we deliver on our customer service commitments.

• Collaborate with the Revenue Care Centre to ensure all costs and exceptions are noted in real time to enable accurate invoicing and maximize GP.

Qualifications:

-2-3 years of freight forwarding/ 3PL experience

-Knowledge of rules and regulations for Airfreight

-Support both customers (indirectly) and internal stakeholders to ensure satisfaction and service excellence

-Self-starter with good judgment and can proactively manage up where appropriate

-Accountable for results, strives to meet and exceed expectations

-Time management/prioritization and follow-up skills

-Outstanding organizational and multitasking abilities

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.