Operations Services Manager - Irvine, CA

Associates at California Bank & Trust work in a relationship-centered culture where they are provided with the tools, training, and opportunities to build the best possible relationships with our clients and with each other. Our workplace culture values each associate's unique experiences, background and perspectives and provides a collaborative environment for all employees to grow and thrive.????

As a premier California-focused financial services company dedicated to serving its communities, families, and businesses (small, mid-sized and large), CB&T has been active for 70 years and has more than 80 full-service branch offices across the state. This dedication has helped the bank earn recognition as a perennial powerhouse in yearly voting for "Best Bank" and "Best Commercial Bank" from the readers of San Diego Union-Tribune and Orange County Register . Additionally, as a division of Zions Bancorporation, the bank has collected multiple Greenwich Excellence Awards for "Overall Client Satisfaction" in Small Business & Middle Market Excellence Awards.?

Operations Service Manager Essential Functions:

• Responsible for the overall coordination and strategic management of the department's operations activities including customer service, relationship management and product implementation.

• Responsible to develop, review and recommend overall operational processes and procedures.

• Responsible for client satisfaction through exceptional customer service.

• Ensures budgetary control in the operations department, including staff control and total personnel expense.

• Reviews and recommends new methods and procedures to make daily operations more efficient.

• Manages and leads CDS team members with any escalation cases involving fraud or deposit account losses in communicating directly with clients.

• Responsible for identifying and adhering to all controls and risk measures.

• Supports migration, conversion, and new service implementation projects.

• Responsible for staff management and development including performance evaluations, promotions, salary recommendations and disciplinary action.

• Other duties

Qualifications:

• Requires a Bachelor's degree and 10+ years of directly related experience, managerial experience preferred. A combination of education and experience may meet requirements.

• Motivational, budgeting and project management experience preferred.

• Requires an extensive in-depth knowledge of identifying opportunities for automation and improving operational efficiencies or related fields and the ability to apply that information to the current role.

• Consistently utilizes in-depth knowledge of specific function to guide and direct managers and team members in the design and development of creative and resourceful programs and procedures.

• Applies highly advanced concepts in decision-making and problem-solving activities.

Benefits:

• Medical, Dental and Vision Insurance - START DAY ONE!

• Life and Disability Insurance, Paid Paternal Leave, and Adoption Assistance

• Health Savings (HSA), Flexible Spending (FSA), and dependent care accounts

• Paid Training, Paid Time Off (PTO), and 11 Paid Federal Holidays

• 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience

• Mental health benefits, including coaching and therapy sessions

• Tuition Reimbursement for qualifying employees

• Employee Ambassador preferred banking products

Req ID: 064248

Equal Opportunity Employer

It is the policy of this corporation to provide equal employment and advancement opportunities to all employees and applicants for employment, without regard to race, color, religion, age (40 and over), sex, pregnancy, gender, disability, national origin, ethnic background, citizenship, veteran status, sexual orientation, gender identity and expression or any other characteristic protected by applicable law. This policy is established and administered in accordance with all applicable federal, state, and local laws.

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