• Packaging CSR - IL 2

    Print & PackagingNaperville, IL 60565

    Job #1200241210

    1. Essential Functions:

    This position is responsible for handling Employer's Customer account from cradle to grave.  Acts as a liaison between Employer and Customer manufacturing sites. The On-Site Account Representative will be responsible to train the Employer's Client Buyers/Planners on what is needed to expedite and service their strict delivery requirements. Executes the company strategy and acts according to the company values.

    1. Specific Duties, Activities, and Responsibilities:
    2. Attend Deep Dive production meetings and generate weekly Deep Dive communication back to the sites.
    3. Attend customer launch meetings as the leader, communicating directly with the customer and the sites. Support launch and HOT orders during off hours, when needed. Responsible for customer inquiries concerning product availability, pricing and order status via oral or written communication.
    4. Resolves customer problems promptly and accurately in a manner that will retain and promote customer loyalty.
    5. Quote, receive and enter customer orders/RFQ’s.
    6. Manage customer artwork, working with Prepress.
    7. Verify information on items, shipping methods and availability of products.
    8. Manage customer priorities and their daily needs.
    9. Recognize, document and alert management of trends/issues with customers.
    10. Recommend and help implement process improvements. Supports lean activities as required.
    11. Coordinate New Business meetings with the different sites. Relay pertinent information regarding item specifications and timing requirements.
    12. Maintain up-to-date knowledge base of entire product line.
    13. Review open orders and determine if new order requirements can be combined with open orders.
    14. Build and maintain effective working relationships with Employer's Client Pharma Services and within manufacturing facilities.
    15. Accurately read, interpret and communicate information from customer specifications to other departments or enter into current specification management system.
    16. Participate in production/scheduling meetings as required and provide timely updates on order status to customer.
    17. Contacts customer if information or approvals are incomplete to support customer delivery requirements.
    18. Works to creatively resolve customer issues promptly and accurately in a manner that will retain and promote customer loyalty.
    19. Immediately contacts customer upon knowledge of shipment delays.
    20. Provides additional shipping information as required.
    21. Participates and leads customer visits.
    22. Compile and submit as requested from external or internal customer reports such as status report, WIP or finished goods reports.
    23. Accurately and promptly relay information to operations, quality and sales of any customer quality issues.
    24. Ensure understanding of customer applications and needs. Maintains up-to-date knowledge of complete product offering and services.
    25. Proactively solicits new orders/quotes with existing customers promoting products and services in all lines: cartons, inserts, and labels.  Recognizes and responds to cross-sell opportunities and notifies Key Account Manager of such opportunities to support growth efforts.
    26. Communicates with sales and operations concerning customer trends or potential issues.
    27. Performs necessary housekeeping duties to maintain a clean, safe, and organized working environment. Maintains an organized and easily accessible filing system.
    28. Assist with invoicing as required to ensure accurate invoicing and seek prompt payment
    29. Other duties as assigned to support Customer operations and strategic growth.
    30. Requires a minimum of three (3) days at the Philadelphia facility and a minimum of one (1) day in NJ plant for training
    31. Requires 5 days at the Rockford IL facility.

    III. Position Requirements:

    Position Reports toCustomer Service Manager

    Education/Experience:

    • High School Diploma, college degree preferred
    • Minimum 5-year experience in printing component environment

    Knowledge/Skills Requirements:

    • Customer focused and driven – proven ability to provide consistent high-quality professional support.
    • Must demonstrate good judgment with the ability to make quick, sound decisions.
    • Professional and articulate communication skills (written and verbal).
    • Effective listening skills.
    • Creative thinker with problem solving skills.
    • Ability to work in a fast-paced, team-oriented environment.
    • Must be detail oriented
    • Must possess the ability to work independently as well as a part of a team while maintaining a professional and positive attitude.
    • Must be self-motivated with the ability to initiate and follow through on assignments.
    • Must be able to communicate effectively and work effectively with various departments and levels within company and customer organizations.
    • Requires strong organization and record keeping skills.
    • Strong time management skills are necessary with the ability to multi-task.
    • Usage of Microsoft office software required.
    • Experience with order management systems and accurate data entry

     

     

     

     

     

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