part-time customer service representative

part-time customer service representative.

• hauppauge , new york

• posted 2 days ago

job details

summary

• $20 - $22 per hour

• temp to perm

• high school

• category office and administrative support occupations

• referenceAB_4517376

job details

A company in Hauppauge, NY is hiring a Part-Time Customer Service Representative to join their team! We are seeking someone who is able to work 3 days a week between Monday through Thursday during the hours of 9am to 5pm. In this role, you will be responsible for answering customer calls and emails, following up on requests, documenting all customer accounts and assisting with administrative tasks. The ideal candidate has at least 1 year of experience working in an office in a Customer Service role. Having excellent verbal and written communication skills is also required to be successul in this role. If you are interested, please send your resume to ~~~ or to this posting today for immediate consideration!

salary: $20 - $22 per hour

shift: First

work hours: 9 AM - 5 PM

education: High School

Responsibilities

• Offer friendly, professional, and knowledgeable assistance to clients via phone, email, and online chat platforms regarding their benefits inquiries and concerns.

• Respond promptly and efficiently to incoming customer inquiries, providing accurate information about benefit plans, coverage details, eligibility requirements, and claim procedures.

• Guide clients through the enrollment process, ensuring they understand available benefits options, deadlines, and required documentation. Assist in troubleshooting any issues encountered during enrollment.

• Investigate and resolve customer complaints, issues, and disputes regarding benefit coverage, claims processing, billing discrepancies, and other related matters, ensuring timely resolution and customer satisfaction.

• Update and maintain customer records and databases with relevant information, including enrollment details, benefit selections, contact preferences, and any interactions or resolutions achieved.

Skills

• Follow-up

• Active Listening

• Telephone Etiquette

• Basic Computer Skills

• Basic Software Skills

• Customer support

• Customer Relations

• Call Center Support

• Client Service

• Customer Service

• Phones

• Typing Skills

• Empathy

• Adapting to Change

• emails

• Written Communication

• Verbal Communication

Qualifications

• Years of experience: 2 years

• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact ~~~.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

Applications accepted on ongoing basis until filled.

get in touch

we are here to help you with your questions.

JE

jennifer eng

• +~~~ (tel:+~~~)

• ~~~