Patient Access / Customer Service

Overview

Grow your career with an employee-empowered health care organization who offers life-saving, innovative care. Our compassionate and skilled teams are what set us apart from other health care systems.

Emory Healthcare is currently hiring Patient Access Engagement Liaisons for our Operator Services and Contact Center departments.

• Work from home opportunity!

• Base pay for entry level starts at $18.

• Incentive of $3,000 annually available, based on performance, resets each month.

• Up to 15% increase in base if you choose to advance.

• Progress at your own pace - not depending on an opening.

• Additional promotion opportunities available after 6 months.

• Employee Referral Bonus up to $500 per person.

Description

POSITION SUMMARY:

• Promoting a positive patient and family experience and maintaining the image of Emory Healthcare.

• Monitoring access issues with provider schedules that affect patient satisfaction, and communicating issues to team leader.

• Accurately verifying patient demographics and insurance coverage.

• Performing general scheduling, registration, messaging and customer service duties.

• Accurately verifying patient demographics and insurance coverage.

• Performing general scheduling, registration, messaging and customer service duties.Contact Center

• Answering phones efficiently, providing timely and courteous access to the system.

• Proactively monitoring and responding to communication requests on work queues.

• Effectively use resources to provide the right response to callers with quick thinking and a calm manner.

MINIMUM QUALIFICATIONS:

• High School diploma or equivalent preferred.

• Twelve (12) months experience in a high volume customer service call center or contact center environment is required.

Additional Details

ADDITIONAL REQUIREMENTS: Must be able to maintain quality scores of 85% or above, schedule adherence within established guidelines, complete training exams with a passing score, proficient in a minimum of 8 sections/skills, proficient in all registration aspects, ability to navigate multiple applications, strong computer, writing and customer service skills.

PHYSICAL REQUIREMENTS: (MediumMax 25lbs): up to 25 lbs, 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday (constantly); Lifting 25 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks.

ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock , Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.

Connect With Us!

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Division Emory Healthcare Inc.

Campus Location Atlanta, GA, 30345

Campus Location US-GA-Atlanta

Department Contact Center

Job Type Regular Full-Time

Job Number 128985

Job Category Clerical & Administrative

Schedule Other

Standard Hours 40 Hours

Hourly Minimum USD $15.95/Hr.

Hourly Midpoint USD $19.94/Hr.

Emory Healthcare is an Equal Employment Opportunity employer committed to providing equal opportunity in all of its employment practices and decisions. Emory Healthcare prohibits discrimination, harassment, and retaliation in employment based on race, color, religion, national origin, sex, sexual orientation, gender identity or expression, pregnancy, age (40 and over), disability, citizenship, genetic information, service in the uniformed services, veteran status or any other classification protected by applicable federal, state, or local law.