UNC Health Care • Hendersonville, NC 28793
Job #2687988116
Description
Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.
The Patient Account Specialist / Centralized Scheduler communicates with patients and clinical staff in a fast-paced, ever-changing environment to coordinate and schedule clinical visits across a wide range of clinical resources using a diverse set of tools and communication methods.
-Communicates with patients and clinical staff to coordinate and schedule clinical visits across a wide range of clinical resources.
-Reviews and interprets incoming clinical orders delivered by phone and fax. Inputs orders into Electronic Medical Record (EMR) scheduling system. Reviews automated work queues to guide and prioritize outreach.
-Interviews patients to obtain and input patient's history, demographic, and insurance details into EMR scheduling system. Reviews records for accuracy.
-Schedules patients to appropriate clinical resources according to complex documented clinical and insurance criteria.
-Communicates with patients and care team to coordinate visits aligned to clinical area and patient appointment availability. Informs patient of selected time and expectations.
-Reviews upcoming resource scheduling to ensure optimal usage. Contacts and integrates wait-listed or upcoming orders into scheduling plan.
PARDEE
QUALIFICATIONS
Required
-Associate's degree or an equivalent combination of education and experience.
-Experience and/or education/training in medical terminology.
-Experience performing in a customer service role.
Preferred
-Working knowledge of CPT and ICD-9/ICD-10 coding.
-Experience working in or with an Electronic Medical Recordkeeping (EMR) system such as EPIC.
-Experience working in a radiology setting
-Experience scheduling clinical resources such as radiology exams
-Experience or education in medical terminology
01.9050.0230
Job Details
Legal Employer: Pardee - HCHC
Entity: Pardee UNC Health Care
Organization Unit: Patient Accounting
Work Type: Full Time
Standard Hours Per Week: 40.00
Work Assignment Type: Onsite
Work Schedule: Day Job
Location of Job: PARDEEHOSP
Exempt From Overtime: Exempt: No
Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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