Patient Advocacy Coordinator - Hybrid

Job Description

Job Summary

Under the direction of Patient Advocacy leadership in the Office of Patient Experience, the Patient Advocacy

Coordinator is responsible for assisting in and carrying out the daily activities of the Section, with special

emphasis on the organization's complaint and feedback process. Acting as a liaison between Administration and

the complainant, or Health Plans, the Patient Advocacy Coordinator works closely with relevant stakeholders

from across the organization in the coordination and management of patient complaints and grievances by

ensuring documentation, investigation, resolution and follow-up in accordance with organizational policy,

accreditation, regulatory and licensing requirements. Responsibilities include coordinating the daily activities of

the department as they relate to complaints and grievances lodged by health plans, admitted, or discharged

patients, including providing on-site rounds with patients and families, and handling high profile and/or complex

situations by serving as an intermediate link between the complainant and management. Key responsibilities of

this position include staff training and mentoring; assists with outreach, and education regarding grievance

processes with key stakeholders; data maintenance and production/analysis of data reports related to the

patient complaint and grievance process.

Qualifications

Education

Minimum of HS Diploma or GED is required

Bachelor's Degree Preferred

Experience

2 years Customer service related position with experience in handling customer complaints Required

1 year Experience in a healthcare setting with general knowledge of hospital systems and functions Preferred

Req ID : 1798

Working Title : Patient Advocacy Coordinator - Hybrid

Department : Patient Advocacy

Business Entity : Cedars-Sinai Medical Center

Job Category : Patient Services

Job Specialty : Patient Relations

Overtime Status : NONEXEMPT

Primary Shift : Day

Shift Duration : 8 hour

Base Pay : $31.98 - $49.57

Cedars-Sinai is an EEO employer. Cedars-Sinai does not unlawfully discriminate on the basis of the race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer-related or genetic characteristics or any genetic information), marital status, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law.