Patient Service Rep II - Bus Svcs (Full Time, 40, Varied Shifts)

RESPONSIBILITIES

I. JOB SUMMARY/RESPONSIBILITIES:

• Receives and interviews patients or responsible guarantors to obtain complete demographic and financial information to establish sponsorship to ensure optimal reimbursement to Queens Medical Center (QMC). Reviews and verifies insurance coverage on all admissions and registrations to ensure patients meet criteria for accepted financial procedures following established policies and procedures of QMC.

II. TYPICAL PHYSICAL DEMANDS:

• Essential: standing, sitting, walking, stooping/bending, walking on uneven ground, squatting, twisting body, finger dexterity, seeing, hearing, speaking, lifting and carrying up to 20 pounds, pushing/pulling usual weight of 15 to 25 pounds, reaching at and below shoulder level, repetitive arm/hand motions and gripping of an object.

• Occasional: kneeling, crawling, climbing stairs, reaching above shoulder level.

• Operates (equipment) various office equipment such as computers, copiers, facsimiles, telephone, pneumatic tube system, credit card swipe, etc.

III. TYPICAL WORKING CONDITIONS:

• Not substantially subjected to adverse environmental conditions.

IV. MINIMUM QUALIFICATIONS:

A. EDUCATION/CERTIFICATION AND LICENSURE:

• High school diploma or equivalent.

• Ability to perform 7,200 adjusted keystrokes per hour.

• Knowledge of medical terminology preferred.

B. EXPERIENCE:

• Prior recent experience in healthcare facility, physician's office, insurance or customer service.

• Experience with Microsoft Office applications such as Word, Excel, etc.

• Experience with computer based applications such as EPIC preferred.

• Knowledge of financial assistance program requirements.

• Knowledge of Medicaid, Medicare and third party payor regulations and requirements.

• Skill in preparing and maintaining accurate patient records.

• Ability to communicate effectively in English both orally and in writing.

Equal Opportunity Employer/Disability/Vet