Patient Service Representative

Description We are providing an opportunity for a Patient Service Representative role, which is based in Renton, Washington. The role involves providing customer service in the healthcare industry, primarily through answering inbound calls and scheduling patient appointments. This role offers a contract employment opportunity and will be conducted remotely.

Responsibilities

• Answering inbound calls from patients, addressing their inquiries, and providing necessary assistance

• Routing calls to the appropriate department or personnel when necessary

• Handling patient enrollment and adding relevant documentation in the Electronic Medical Records (EMR) system

• Providing medical assistance information to patients as needed

• Scheduling patient appointments and follow-ups

• Working in a remote call center environment, handling statewide volume for Washington

• Identifying calls that are more appropriate for 911/emergency services or triage nurse on staff and redirecting them accordingly

• Utilizing the EMR system, E-Clinical Works, and MS Office Suite to manage patient records and perform daily tasks

• Ensuring compliance with HIPAA regulations for patient privacy. Requirements - Must possess strong skills in answering inbound calls.

• Experience in an inbound call center environment is required.

• Demonstrated knowledge and understanding of HIPAA Compliance - Patient Privacy Rule is essential.

• The candidate should have experience in patient access.

• Proficiency in scheduling patient appointments is required.

• Experience in primary care settings is preferred.

• Excellent communication and interpersonal skills are necessary.

• Must be able to multitask and manage time effectively.

• Strong problem-solving and decision-making abilities are important.

• Familiarity with medical terminology and healthcare industry is beneficial.

• Must have a high school diploma or equivalent. Higher education or certifications in relevant fields are a plus.

• Basic computer skills, including proficiency in Microsoft Office Suite, are required.

• Bilingual or multilingual skills may be beneficial.

• Must maintain patient confidentiality and adhere to all privacy and security regulations and standards.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit ~~~ for more information.

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