Patient Services Representative- Vision Institute, Mercy Pavilion

The UPMC Vision Institute is looking for a full-time Patient Services Representative. No weekends or holidays. If you are looking for an exciting new opportunity for growth, this is the position for you!

Responsibilities:

• Help patients navigate the healthcare system by providing clear and understandable instructions.

• Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.

• Assist with administrative duties in the office.

• Guide patients through the use of self-arrival technology or check-in patients at the desk depending on patient preference.

• Schedule or connect the patient to resources to schedule ancillary services at checkout.

• Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.

• Assist patients in education of financial responsibility and connect them to advocacy resources as needed.

• Obtain the signature of the patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations

• Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries.

• Promote MyUPMC patient portal and assist patients in registration when applicable.

• Collect copayments and any other applicable patient payments.

• Register patients in the Biometrics (fingerprint recognition) program.

• Confirm and/or update patient registration information at checkout

• Appropriately distribute / triage phone calls to other areas and/or clinical providers

• Schedule follow-up appointments within the practice at checkout

• Completion of high school graduation or equivalent is required.

• Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred.

• Two years of experience in a medical / billing / fiscal or customer service function is preferred.

• Knowledge of medical terminology is preferred.

• Prior experience with Medipac, Epic, or other health records systems is preferred. Licensure, Certifications, and Clearances:

• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran

UPMC has a Center for Engagement and Inclusion that is charged with executing leading-edge and next-generation diversity strategies to advance the organization's diversity management capability and its national presence as a diversity leader. This includes having Employee Resource Groups, such as PRIDE Health or UPMC ENABLED (Empowering Abilities and Leveraging Differences) Network, which support the implementation of our diversity strategy.