PAYROLL SUPPORT SPECIALIST

Req #: 233825

Department: ENTERPRISE SERVICES

Posting Date: 05/03/2024

Closing Info

Closes On 05/17/2024

Salary: $4,093 - $5,502 per month

Shift: First Shift

Notes

As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click here. (~~~)

As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem-solving skills and dedication to build stronger minds and a healthier world.

UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty.

The University of Washington (UW) is proud to be one of the nation's premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty.

The University of Washington's Payroll Office has an outstanding opportunity for a Payroll Support Specialist (ISC Sr Customer Service Representative (NE S SEIU 925 Non Supv)) to play a key role in providing payroll customer support to employees throughout the institution.

Under general supervision, the Payroll Support Specialist will play a critical role in delivering quality exceptional customer service and addressing payroll-related inquiries. The Payroll Office has responsibility for executing designated payroll transactional processes, including payroll inputs, retroactive payments, overpayment recovery, withholding orders, tax treaties, time tracking and report reconciliation and addressing customer inquiries.

DUTIES AND RESPONSIBILITIES Customer Service Excellence:

• Create an outstanding customer-service environment by demonstrating strong communication skills and applying tact and diplomacy when interacting with customers.

• Serve as the first point of contact, gradually gaining subject matter expertise in payroll-related matters.

• Understand HR, Benefits, and Finance processes to accurately route questions in those areas.Workday Navigation and Assistance:

• Provide Workday navigation support via phone, email, chat, and the case management system.

• Manage front desk assistance for the Payroll Office, handling incoming and outgoing mail.Payroll Documentation and Review:

• Assist in reviewing incoming payroll documentation, including tax-related paperwork.

• Handle high-volume workloads by multitasking, coordinating with colleagues, and communicating effectively with University of Washington (UW) employees.Employee Training and Communication:

• Assist in new employee training and provide feedback and support.

• Maintain direct communication with colleagues, seeking clarity when needed.

• Collaborate effectively with cross-functional teams.Time Management and Adaptability:

• Complete tasks and deliverables on time or communicate adjustments as necessary.

• Manage your own Outlook email, calendar, and Teams conversations.

• Remain adaptable and solution-oriented in a fast-paced, dynamic work environment with competing priorities.Diversity and Customer Experience:

• Work with a diverse group of individuals, valuing diversity, equity, and inclusiveness.

• Monitor customer experience and adjust support protocols based on relevant feedback.Continuous Learning and Process Support:

• Seek opportunities to expand your knowledge base and pursue subject matter expertise.

• Support periodic Workday update processes, including testing employee self-service functions.

• Other duties as assigned.

• Train and cross train staff within Finance, Planning and Budgeting. MINIMUM REQUIREMENTS

• High school graduation or equivalent AND two (2) years of in customer service, telephone sales or problem resolution, including: One (1) year as an Customer Support Representative I or equivalent role OR six (6) months of experience in human resources, benefits, payroll, or other Human Resource area OR equivalent education/experience. ADDITIONAL REQUIREMENTS

• Experience providing excellent customer service to a wide range of customers.

• Experience providing service to a diverse group of customers; ability to exhibit a high degree of respect for diversity in customer base.

• Experience resolving complex inquiries and exhibiting efficient performance during high-volume timeframes.

• Ability to learn broad scope of Payroll/Finance/HR content in order to provide excellent customer service.

• Ability to communicate clearly, in writing and in verbally to a broad, diverse audience.

• Ability to quickly learn new software systems.

• Demonstrated excellent written/oral communication skills, technical documentation skills, user liaison skills, and personal interaction abilities.

University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.