Physician Support Rep III - Genetic Counselling Assistant

Responsibilities

Primary Function:

As a part of the ocular genetics team, candidate will have opportunity to assist in the clinic and work directly with the Chair of Pediatrics & Ocular Genetics and Ocular Genetics Program Director to coordinate the operations of the Ocular Genetics service. This entails primarily administrative support for two genetic counselors, including scheduling, records retrieval, insurance verification and prior authorizations, and acting as primary contact for patients and families on many matters. The candidate will learn medical aspects of both ophthalmology and genetics on the job to enhance proficiency, and will become familiar with clinical genetic counseling in ophthalmology. The candidate will assist in coordinating the team work including trainees, diagnostic studies, and database management. The candidate will attend weekly team rounds, and will have the opportunity to attend multiple additional clinical genetics related meetings occurring throughout the University.

Essential Duties and Responsibilities:

1. Assists with completing new patient intakes.

2. Retrieves outside patient records:

3. Follows up timely to assure that records and any relevant diagnostic testing are available for review before patient's scheduled appointment.

4. Attends team meetings for case rounds.

5. May assist ocular genetics fellow(s) in obtaining articles for team literature searches.

6. Coordinates appointment schedules and maintains an organized log of waitlisted patients for the ocular genetics clinics.

7. Attends genetic clinics to provide in clinic support for the providers (genetic counselor and physician)

8. Coordinates specimen sample shipment for genetic testing adhering to prescribed protocol and tracks samples accordingly.

9. Must have knowledge of, or strong desire to acquire knowledge of health insurance plans and authorization processes in order to triage various insurance issues:

10. Benefit Pre-verification;

11. Drafts of letters of medical necessity

12. Authorization for office visits and genetic testing;

13. Assist in appeal process for office visits, genetic testing, and diagnostic testing

14. Maintains inventory and prepares requisitions for testing kits, shipping supplies, etc.

15. Performs other duties as assigned by supervisors.

16. Assists the Ocular Genetics Clinical Coordinator with various tasks including, but not limited to:

17. Disability verifications and other forms of documentation;

18. Notes for work/school;

19. Transportation coordination and documentation;

20. Low vision and other specialist referrals;

21. Diagnostic test coordination and results retrieval when needed.

22. Provides excellent "customer service" in direct interactions with patients to attend to their needs in a friendly compassionate way and responds to their requests promptly.

23. Serves as a primary point of contact of all inquiries regarding the ocular genetics team including answering phone for patients seeking information and appointments.

24. Assists in maintenance of team's patient database.

25. Assists medical student, resident, and fellow trainees as needed for tasks related to ocular genetics education, research, and clinical care.

26. May be asked to provide some administrative support for clinical studies conducted by the Ocular Genetics team.

27. Strives to uphold the rights of all people without regard to race, religion, marital status, creed, sex, age, handicap, national origin or financial status

28. Formulates and maintains effective working relationships with peers and management and functions as an effective team member.

29. Receives constructive feedback in a positive self-developmental manner and is receptive and approachable.

30. Respects and protects the patients' rights to confidentiality and privacy and discloses information only for professional purposes which are in the patients' best interest with full consideration of their legal rights.

Qualifications

Educational requirements:

• High School Diploma and Minimum of 2 years of relevant experience required; or an equivalent combination of education and experience. Medical Terminology, experiences with surgical/appointment scheduling software and electronic medical records, preferred. Demonstrated customer relations skills.

• Bachelor's Degree (preferred)

Licensure:

• None

Experience:

• Previous experience working in a healthcare setting or science background preferred, but not required

• Ability to learn quickly and to work both independently and in a team environment

• Excellent oral and written communication skills

The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University's mission to Learn, Discover, Heal, Create - and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.

How To Apply

All applicants must apply online.

EOE Minorities/Females/Protected Veterans/Disabled

Pay Range

Pay Range: $18.89 - $25.51 Hourly

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

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Location: Strong Memorial Hospital
Full/Part Time: Full-Time
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