Platform Support Lead

Platform Support Lead - Cambridge, MA

We are seeking a HealthSuite Patient Monitoring Support professional to lead a global support team of specialists for Level 2, 24x7 support and operations to:

• Establish and continuously improve proactive monitoring capabilities for on-prem and cloud-based solutions.

• Resolve customer support cases based on SLAs - role is expected to be hands-on beneath building up the L2 team.

• Establish effective communication structures and feedback loops between L1, L2 and L3 support to provide best-in-class service experience.

• Continuously improve the support processes

• Support establishing DevOps ways of working in collaboration with 3rd level support teams.

• Continuously Identify, improve automation, and cost opportunities.

• Drive proactive monitoring capabilities.

• Involved in planning and release of updates to the platform.

You're the right fit if:

• Bachelor's in engineering (or comparable)

• 8+ years' experience in IT.

• Fluent in English both verbal and written.

• Experience in the healthcare domain

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.

• Discover our rich and exciting history.

• Learn more about our purpose.

• Read more about our employee benefits.

If you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Cambridge, MA .

#LI-PH1

It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person's relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact ~~~, option 5, for assistance.

Equal Employment and Opportunity Employer/Disabled/Veteran