• Prn Medical Call Center Telecommunications Agent

    Bon Secours Mercy HealthRichmond, VA 23274

    Job #1166667625

  • Thank you for considering a career at Bon Secours!



    Serves as a representative for a hospital-based, multiple function call center. Responsible for relaying incoming, outgoing, and inter-office calls in a friendly, effective and efficient manner. Operates the paging service as part of the Amcom messaging system. Monitors multiple alarm panels and closed circuit television monitors activating notifications based on specific procedures. Responsible for over 100+ answering service clients (physicians and hospital departments,) paging correct on call providers. Performs other duties as assigned and attends meetings and educational classes as required.


    1. Work requires the ability to read, write, type 25 WPM, follow oral and written instructions, and communicate effectively at a high school or GED level; with a minimum of six months of recent customer service experience in a call center environment, medical call center preferred.

    2. Work requires the interpersonal skills and a customer service orientation necessary to answer calls, relay messages and communicate effectively with internal and external callers in a tactful and respectful manner. Use a calm, tactful demeanor and appropriate communications during sensitive, emotional and crisis situations. Also requires the ability to appropriately handle angry and/or distressed callers.

    3. Work requires strong communications skills, a pleasant friendly voice, and professional appearance in representing the IS Telecommunications Department to medical staff, patients and the public. Also requires the ability to perform as a team member and work under pressure.

    4. Work requires the ability to exercise critical thinking skills and the analytical ability necessary to initiate procedures for emergency situations, such as fire, medical emergencies, disaster drills, and security and maintenance emergencies; as well as the ability to multitask in a fast-paced work environment.

    5. Work requires the availability to work all shifts, including in inclement weather, travel between multiple facilities as necessary; therefore requires reliable transportation. Employee will be required to rotate on call after hours and weekends. Individual must work with little or no supervision.

    6. Requires computer knowledge and the ability to utilize software applications such as Microsoft Outlook, Microsoft Word and Internet Explorer, and additional software programs as implemented. Also must be able to multitask between various software applications.

    Bon Secours is an equal opportunity employer.

    We'll also reward your hard work with:

    • Comprehensive, affordable medical, dental and vision plans

    • Prescription drug coverage

    • Flexible spending accounts

    • Life insurance w/AD&D

    • An employer-matched 403(b) for those who qualify

    • Paid time off

    • Educational Assistance

    • And much more

    S cheduled Weekly Hours:


    Work Shift:

    All (United States of America)


    Telecommunications Operators- Richmond Health Source Shared Services

    All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health - Youngstown, Ohio or Bon Secours - Ashland, Kentucky, which are Affirmative Action and Equal Opportunity Employers, please email ~~~. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at ~~~ .

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