PROGRAM COORDINATOR- UWM PATIENT SCHEDULER - (100% FTE)

Req #: 232677

Department: HARBORVIEW MEDICAL CENTER - MADISON CLINIC

Posting Date: 05/16/2024

Closing Info

Open Until Filled

Salary: $3,640 - $4,864 per month

Shift: First Shift

Notes

As an employee you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position, click here. (~~~)

Harborview Medical Center- Madison Clinic- has an outstanding opportunity for a Program Coordinator - UWM Patient Scheduler. WORK SCHEDULE

• Full-time (40 hours per week)

• Monday-Friday

• Time is flexible, but must include 9:30-3:30 POSITION HIGHLIGHTS

• Conveniently located near public transportation

• Make a difference for the patients and employees we serve

• Opportunity to provide career growth DEPARTMENT DESCRIPTION The Madison Clinic at Harborview offers medical care and social services for persons living with HIV/AIDS, regardless of sexual orientation, gender identity, race or ability to pay. Our mental healthcare professionals provide a range of services for patients with HIV/AIDS, including psychiatric consultations, medication management and recommendations for continued psychiatric ~~~ also provide medical care to HIV-negative persons who might benefit from having an HIV/AIDS expert involved in their medical care, including those who are interested in pre-exposure prophylaxis (PrEP) for HIV prevention.The Madison Clinic is home to the UW AIDS Clinical Trials Unit (ACTU), part of a network of sites around world that receive funding from the National Institutes of Health to conduct research studies on HIV-related treatments in adults. These trials cover a range of HIV clinical research including evaluations of the best initial treatment for people starting treatment for HIV and treatment options for those with drug-resistant HIV. Trials also include those evaluating the best management of complications of HIV or its treatment, including trials for people with bone mineral loss, elevated blood fats, neurologic complications and body fat changes. We have been enrolling HIV research studies since 1986. PRIMARY RESPONSIBILITIES

• Review and prioritize incoming referrals from multiple sources using their knowledge of each physician's specialized skill set

• Triage incoming referrals to assure the appropriate specialist will be reviewing referrals

• Handle intake of each referral requests, ensuring complete information is received and entered into the electronic medical record system in a timely manner

• Schedule initial patient appointments either in person or via Telemedicine based on provider and patient preference

• Coordinates appointments for the patient at the appropriate facility and assists with urgent insurance authorization or financial assistance

• Manage and resolve a high volume of phone inquiries and messages

• Review appointment follow-up requirements and expectations with patients. Educate them to ensure adequate understanding of the purpose of each appointment and follow-up recommendations

• Offer financial assistance to self-pay and underinsured patients. Provide them with the necessary steps to apply for financial counseling

• Serve as a primary program contact to other departments, patients, providers outside facilities REQUIRED POSITION QUALIFICATIONS

• High school graduation or equivalent AND two years of experience in the program specialty

• Three years of Patient Support Service experience OR

• An equivalent combination of education/experience

University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.