QA Coordinator

Overview

Essential Duties

• Responsible for ensuring improvements in safety, security, quality, productivity, client relationships, and customer service are correctly implemented.

• Meets work standards by following production, productivity, quality, and customer-service standards; resolving operational problems; identifying work process improvements.

• Ensures compliance with regulations and controls by examining and analyzing records, reports, operating practices, and documentation.

• May be required to help train employees in safety, security, quality, and job specific (as required by station) policies and procedures in all Lines of Service.

• Prepares for audit by researching materials, formulating a plan of action, and communicating to stakeholders.

• Conduct daily on-site, Quality Assurance inspections in compliance with contractual specifications and customer's expectation.

• Communicates audit progress and findings by preparing reports; providing information in meetings.

• Supports external auditors by coordinating information requirements.

• Provides management reports by collecting, analyzing, and summarizing management information.

• Establish and maintain effective communication and working relationships with co-workers, dispatchers, supervisors, managers, clients, etc.

• Helps instill a culture of safety, security, and quality and deliver measurable results

• Comply with all safety, security, compliance and quality standards and procedures established by the Company, Clients, and regulatory authorities.

• Perform other duties as assigned.

**MINIMUM REQUIREMENTS ***

• High School Diploma or GED

• Valid state issued driver's license

• Some college course work or equivalent experience preferred

• 2 years customer service experience

• Aviation experience preferred

• Must be 18 years of age or older

• Must submit to and pass a drug screen

• Must meet all the requirements to receive required airport security badge and customs' seal, including a successful completion of a background check and 10-year work history.

ABM is an EOE (M/F/Vet/Disability/Gender Identity/Sexual Orientation)

REQNUMBER: 77917

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.