Woodforest National Bank • Spring, TX 77381
Job #2686962193
Take the next step toward your new career today!
Become a part of the diverse and inclusive team within our nationally recognized award-winning Bank that is one of the strongest in the nation. Woodforest National Bank is privately owned, and our Employee Stock Ownership Plan is the largest shareholder. We focus on building relationships and discovering opportunities to better serve our communities and understand the financial needs of every customer we serve. At Woodforest we care and prove it by volunteering with local charities and foodbanks to give back to the communities we serve. By joining Woodforest you will become a part of one of the largest employee-owned banks in the country!
The Quality Assurance Specialist I - contributes to the continuous improvement of quality assurance through the implementation of monitoring and evaluations of agents calls and interactions with Woodforest customers. Receives instruction and guidance from more senior Quality Assurance Specialists, while continuing to learn how to effectively perform quality assessments on inbound, outbound calls, and other communication channels. Demonstrates intermediate knowledge of operational procedures and assists in identifying opportunities for process improvement. Develops effective skills for monitoring inbound and outbound calls, and emails and responding to and assessing associates' demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. Additionally, the Quality Assurance Specialist I will observe the coordination and facilitation of call calibration sessions for call center staff.
Minimum Qualifications/Experience: * 1 years' experience providing quality assurance analysis in a similar contact center environment; OR
Formal Education & Certification: * High School diploma or equivalent required.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Nothing herein restricts management's right to assign or reassign duties and responsibilities to this job at any time.
Woodforest is an Equal Opportunity / Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or other status protected by law or regulation.
Job: *Operations
Organization: *Texas - Houston
Title: QA Specialist - Customer Experience Center
Location: Texas-The Woodlands
Requisition ID: 063293
Woodforest National Bank • Conroe, TX 77301 • Today
Woodforest National Bank • Porter, TX 77365 • Today
Woodforest National Bank • Tomball, TX 77375 • 7 Days Ago
Woodforest National Bank • Willis, TX 77318 • 7 Days Ago
Allegiance Bank • Houston, TX 77040 • Apr 30
Kroger • Cypress, TX 77429 • 13 Days Ago
Toshiba International Corporation • Houston, TX 77041 • 11 Days Ago
Merry Maids • Spring, TX 77380 • Feb 1