QAP Supervisor

What Customer Service Management contributes to Cardinal Health

Customer Service Management is responsible for strategic oversight and leadership direction within the Customer Service function.

Accountabilities

• Working closely with immediate manager as well as across business segments and vendors within the organization.
• Disciplined execution on managing 4 vendors that Bio Rad, Ortho Clinical Diagnostics, Siemens and Microgenics
• Leading a team of 19 Customer Service Representatives
• QA monitors
• Reporting
• Quarterly/Annual reviews with teammates.
• Participate in and lead process improvement initiatives.
• Coaching/Counseling teammates

Qualifications

• Bachelors degree or equivalent work experience preferred
• 0-3 years experience preferred
• Strong leadership skills
• A Covid-19 vaccination or a legitimate accommodation is required in order to be employed in this position. Covid-19 vaccination includes:
• 2 doses of the Moderna or Pfizer vaccine
• 1 dose of the Johnson & Johnson vaccine +

Please Note: vaccines may be required for the position subject to federal, state and/or customer requirements

What is expected of you and others at this level

• Coordinates and supervises the daily activities of operations, or business support staff
• Administers and executes policies and procedures
• Ensures employees operate within guidelines
• Decisions have a direct impact on work unit operations and customers
• Frequently interacts with subordinates, customers and peer groups at various management levels
• Interactions normally involve information exchange and basic problem resolution

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.