Quotes Customer Service Representative II

Job Description

How will you make an impact?

The Quotes team prepares and submits quotations to customers for products and equipment. The Quotes team member will partner with the Sales Force to ensure that quotations are accurate, agree with Thermo Fisher Scientifics' policies, have proper approvals (based on dollar limits of authority) and are received by customers on or before the due dates. This team assists sales with sourcing product, applying the appropriate government contract pricing to formal bids and quotes.

Key Responsibilities:

• Achieves operational goals such as timely responses to requests, meeting quotation deadlines and achieving quality standards.

• Follows established service quality standards and meets established processing times and follow-up actions in accordance with departmental standards (after call work, order enter accuracy etc.)

• Follow Quotes SOP

• Stays abreast of new processes and initiatives with the company.

• Works with other departments within Thermo Fisher Scientific and with our suppliers to find solutions for both internal and external customer requests.

• Creating customized quotes and formal bids.

How will you get there?

Education, skills and experience

• High School diploma or GED required; college degree preferred.

• Minimum of 1 year of customer service experience in an inbound call center environment with a minimum of 6 months experience in a Thermo Fisher Scientific environment

• Must have current or former experience in a Thermo Fisher Scientific CSR I/Band I role.

• Demonstrated proficient level of customer service in a Call Center Environment

• Demonstrated proficient communication skills. Ability to exhibit patience and empathy and diffuse customer dissatisfaction.

• Excellent interpersonal, oral and written communication skills

• Strong problem solving, organization and planning skills, with attention to detail.

• Experience working independently and within a team.

• Solid understanding of computer basics (Windows, Excel, Word, Email, and Internet) and solid understanding of mainframe

About Thermo Fisher Scientific

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner, and safer. Watch as our colleagues explain 5 reasons to work with us (~~~) . Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or augmenting efficiency in their laboratories, we are here to support them. Our distributed team of more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services and Patheon. We share a common set of values - Integrity, Intensity, Innovation, and Involvement - working together to accelerate research, solve sophisticated scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued!

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.