Receptionist-Scheduler

Employment Type:

Full time

Shift:

Day Shift

Description:

Acts as a healthcare access representative to patients and/or vendors utilizing positive public relations skills, when scheduling patient visits or physician schedules. Coordinates clinic services by maximizing resources to meet the demands of patients and/or customers. Provides phone, reception, clerical and scheduling services in outpatient clinic setting.

What you'll do:

• Coordinates on-going patient flow through the clinic process ensuring efficient and effective continuity, accurate completion of all required forms, greeting patients, verifying demographics and insurance information, and coordinating physician releases.

• Collecting co-payments and/or outstanding balances. Inform patients of financial assistance opportunities

• Utilizes clinical staff to evaluate and determine priority situations.

• Efficiently and effectively routes and/or responds to incoming calls by following clinic protocol.

• Follows clinic procedure/protocol for the organization and management of the electronic medical record (i.e. test results, retrieval, filing, creation, repair, charging of electronic medical record).

• Maximizes clinic efficiency by utilizing protocols to schedule visits, maintaining patient wait list, coordinating appointment reminders, and accurately documenting cancellations and no shows.

• Proactively serves as a patient advocate by utilizing courteous and professional etiquette at all times reflecting positive tone and speaking distinctly with poise, tact and assurance. Assures the conveyance of accurate and complete messages to appropriate personnel.

• Responsible for the development, tracking and/or completeness of the charge ticket process through the patient visit and at the time of scheduling

• Coordinates patients/non-patient customers in the clinic.

• Maintains professional appearance of reception area.

• Demonstrates functional knowledge of third party payers.

• Acts as clinic resource for the maintenance and/or utilization of the scheduling system.

• Work includes cross coverage in other clinic areas as team needs.

• Maintains supply inventory and stocks supplies in various work areas.

• Miscellaneous office duties (i.e. greeting patients, answering phone, filing and/or retrieving medical records, sorting and distributing mail, updating demographic and insurance information).

• Participates in daily bank deposits.

• Sorts and delivers mail.

• Reconciles physician resource schedules

• Participates in Performance Improvement projects

Qualifications:

• High school diploma or equivalency.

• Six months experience working with public.

• Knowledge of Medical office practices and procedures, office equipment, medical terminology, data entry, health insurance provider's rules and regulations preferred.

• Six months of medical experience or completion of medical program preferred.

• Basic Life Support (BLS) for the Healthcare Provider certified or obtained within three (3) months of hire.

• Proof of completion of Mandatory Reporter abuse training specific to population serve within three (3) months of hire.

Benefits Start Day One!

• Medical Insurance with the option for Flexible Spending Accounts

• Dental Insurance

• Vision Insurance

• Basic Life and AD&D Insurance

• Supplemental Life Insurance

• Supplemental AD&D Insurance

• Dependent Life Insurance

• Short and Long-Term Disability/ Income Protection

• Time Off - regularly accrued PTO for full-time team members, 6 paid holidays, and additional personal days!

• Voluntary Benefits through Farmington

• Accident Insurance

• Auto/Home insurance

• Critical Illness Insurance

• Hospital Indemnity Insurance

• Identity/Theft Insurance

• Legal Services

• Pet Insurance

• Permanent Life Insurance

• Well-Being Resources

• Adoption Assistance

• Colleague Discounts through Perkspot

• Six free therapy sessions/coaching sessions per calendar year for Colleague and household members through Spring Health

• Student Loan Relief Services

• Tuition Reimbursement

• Weight Management Reimbursement Benefit

• Commuter Benefits

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran