Remote Insurance/Collections Specialist

About Conduent:

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Job Description:

Remote Insurance/Collections Specialist

Pay $17-22hr (Based on Experience)

The Insurance/Collections Specialist is responsible for analyzing medical claims data, seeking reimbursement, and recovering overpayments from healthcare providers, third parties, and/or insurance carriers on overpaid medical claims. These claim overpayments are a result of incorrectly paid claims arising from COB issues, data mining, duplicate claim payments, client referrals, etc. Including but not limited to analyzing the overpayment data, and handling disputes and appeals from providers, and navigating difficult collection situations to resolution. Must be able to manage a high volume of incoming and outgoing calls while providing excellent customer service and problem-solving skills. Will need to be able to maintain positive vendor relations as regular telephone contact with providers (doctor's offices, hospitals, etc.) will be required to initiate the overpayment process. Need to have strong time management and organizational skills as follow ups with providers must be made to discuss status of overpayment and refund process to ensure account resolution.

The Insurance/Collections Specialist is responsible to meet all performance standards: collection goals, compliance, and production to ensure calls are timely, maximum call time is achieved, and ensures quality results.

Insurance-Collections Specialist will handle the collection/recovery of medical claims with identified overpayments through various audits. Responsibilities include (but are not limited to):

• Collection/Recovery of medical claim overpayments through direct outreach via phone, e-mail, or fax method to the provider of service.

• Communicates effectively with other staff/team members.

• Coordinate's collection efforts between the client and the provider, adjusting claims/reversals as required.

• Develops effective collection/recovery approaches and workflows to maximize collection/recovery opportunities.

Experience

• Must be experienced medical collections and be able to successfully recover overpaid claims.

• Possess strong analytical skills, medical billing or claims processing knowledge and collections background.

• Basic knowledge of insurance procedures, working with insurance carriers, Medicare, and Medicaid.

• Required to have claims processing knowledge so they can speak to providers in medical billing terms to have claims billed correctly to other payors, explain contractual overpayments, general claim overpayments, duplicates, PPO contract overpayments related to medical claims, Part A and B bundled claims, and workers compensation claims.

• Required to have an understanding and working knowledge of how Commercial claims are processed, including benefits, and coverage.

• Understanding of medical claim denials to know when claims will not be paid by other payors or when providers should appeal or rebill claims with corrections.

• Required to have an understanding and working knowledge of Medicare Part A, B, C and D, including benefits and coverage.

• Be able to understand and interpret Explanation of Benefits (EOB) and Electronic Remittance Advice (ERA) for understanding of allowable rates, rejection codes, patient, and secondary insurance responsibility, and to determine correct overpayment amount.

• General understanding of:

• Medicare Part A, Part B and Part D

• Health Insurance, and Medical.

• Healthcare reimbursement in different settings (i.e., Inpatient, Outpatient, home health, long term care, home infusion, health systems, community pharmacy, and ambulatory clinics.

• Coordination of Benefits (COB) to determine each party's responsibility.

• Interpreting EOB's, ERA's (electronic remittance advice) for understanding of allowable rates and patient accumulations.

• CPT codes, ICD 9/10 codes

• CMS guidelines surrounding Medicare Part A, B and D.

• Must be experienced in medical collections and be able to successfully recover overpaid claims.

• Professional verbal and written communication skills required. Excel knowledge strongly preferred.

• Must possess the ability to work independently and have excellent customer service and communication skills, patience, flexibility, and the assertiveness to achieve goals.

• Strong phone skills and computer skills including MS Office (Word, Excel and Outlook) required.

• Employee must have the ability to speak, hear and see clearly, and will be on the telephone the duration of the daily shift.

• Must be able to sit for long periods of time.

Experience/Education:

• Minimum 1-year experience with medical billing/insurance collections.

• Training certificate or only front office scheduling experience not sufficient.

• Education: Associate degree or equivalent combination of education and experience.

Pay Transparency Laws in some locations require disclosure of compensation-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation or sick time. The estimated salary range for this role is $17-$22 per hour based on experience.

Closing:

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form (~~~) . You may also click here to access Conduent's ADAAA Accommodation Policy (~~~) .

At Conduent, we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.