• Reservation Clerk - Part Time

    Choctaw Nation of OklahomaDurant, OK 74701

    Job #1176465468

  • Reservation Clerk - Part Time

    Description

    Job Purpose or Objective(s): The Call Center Representative is responsible for providing a stellar experience to guests and associates in every interaction. It is essential that they facilitate guests' hotel room reservations, keep an accurate record of room availability, guests' accounts and all current promotions and service provided by the Resorts across the brand.

    Primary Tasks:

    1. Customize guest experience by coordinating, selling, and reserving room accommodations across the brand, redeeming available offers specific to the guest profile, resort services, and guest activities on property and abroad.

    2. Answer all calls, both internal and external, into the primary resort reservations and main phone lines while meeting all departmental service standards.

    3. Actively sell and promote each of the Resorts and Resorts' amenities across the brand to guests to drive incremental revenue.

    4. Log all special requests and alerts the appropriate department to ensure the guest's expectations are exceeded.

    5. Make outbound calls as needed or directed.

    6. Accurately route calls as necessary.

    7. Assist with overflow calls from other in-house call centers as directed.

    8. Maintain knowledge of current service offerings, promotions, in-room offerings, current room product inventory levels, in-house activities or events and travel conditions.

    9. Maintain full knowledge, understanding, and adherence to company and department rules, policies, and procedures, and sequences of service.

    10. Perform other duties as may be assigned.

    Required Education, Skills and Experience:

    MINIMUM

    • High School Diploma or GED

    • Computer literacy skills, including the use of Microsoft Word, Excel, and Outlook

    • Understand time management; the ability to organize and manage multiple priorities

    • Ability to understand Casino loyalty program and Marketing offers

    • Adapt to a constantly changing work environment

    • Limited service and conflict resolution skills

    • Demonstrate ability to sell

    • Strong communication and organization skills

    • Effective prioritization skills

    • Basic math skills

    • One (1) year related experience preferred

    +

    TARGET

    • High School Diploma

    • Strong computer literacy skills, including Microsoft Word, Excel, and Outlook

    • Proficient in time management; the ability to organize and manage multiple priorities

    • Adept in the following software applications: Hotel Property Management system, Casino gaming system, Telephony system, and Hotel Service request system

    • Effectively adapts to a constantly changing work environment

    • Impeccable service and conflict resolution skills

    • Effective prioritization skills

    • One (1) year related experience

    Job Hospitality

    Primary Location OK-Durant

    Work Locations Resort Services 2101 West Arkansas Street Durant 74701

    Organization Gaming

    Schedule Regular

    Part-time

    Variable

    Req ID: 20002413

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