• Reservations Agent - Full-Time

    Sage Hospitality ResourcesDenver, CO 80238

    Job #875698759

  • 13824BR

    Req #:

    13824BR

    Why Us:

    Work Where You Belong...

    Are you an outgoing, fun, and hard-working individual that thrives in a fast-paced and diverse environment? We pride ourselves on the unparalleled service that we offer to guests and strive to hire experts in hospitality. Join our team of professionals!

    The Sage Collection - a family of high-end, innovative hotels and restaurants - strives to create places that people go to, not through. From The Oxford, the most historic hotel in Denver, to The Maven in the reinvented micro-district, Dairy Block, The Sage Collection properties continually provide meaningful experiences to both guests and associates alike. Other members of the collection include The Crawford at Union Station.

    Benefits for full-time team members include:

    • Free RTD EcoPass

    • Medical, Dental, and Vision Insurance options

    • 401K with company matching

    • Paid time off accruals

    • Discounted monthly membership to The Oxford Club, Fitness & Lifestyle

    • Discounts on Sage Hospitality hotels and restaurants

    Job Title:

    Reservations Agent - Full-Time

    Location Name:

    Sage Call Center

    City:

    Denver

    EEO Statement:

    We are proud to be an EEO/AA employer M/F/Disabled/Veterans. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

    Posting Overview:

    Responds in a professional and courteous manner to telephone inquiries regarding reservations and hotel information by providing accurate and timely information and service. Use selling techniques to make reservations that support the properties selling strategies. Maximizes yield opportunities and meets revenue goals, as established by leadership.

    Requirements:

    Competencies

    Dealing with Ambiguity

    Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.

    Compassion

    Genuinely cares about people; is concerned about their work and non-work problems; is available and ready to help; is sympathetic to the plight of others not as fortunate; demonstrates real empathy with the joys and pain of others.

    Composure

    Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn't show frustration when resisted or blocked; is a settling influence in a crisis.

    Interpersonal Savvy

    Relates well to all kinds of people - up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably.

    Knowledge/Skills

    Must have basic customer service skills and PC operation. Must be extremely adept communicator and fluent in oral and written English. Must have ability to detect and trace computer and manual errors when reviewing reservations data for report preparation. Must be able to use tact and understanding when dealing with demanding customers. Must be able to memorize facts and figures. Must be organized and display patience when handling more than one call at a time. Must be friendly, enthusiastic and helpful.

    Abilities

    Must have vision to read small details on computer screen, detailed computer printouts and written communications. Must have manual dexterity to use computer key board and handle written material. Must have ability to communicate verbally and to follow written or verbal instruction.

    Education/Formal Training

    High school diploma or equivalent.

    Experience

    No previous experience required.

    Material/Equipment Used

    Telephone, calculator, PC.

    Environment

    Prolonged sitting throughout entire shift at computerized or manual work station in office environment.

    Position Type:

    Full Time - Regular

    State:

    CO

    Address 1:

    1600 17th Street

    Updated 04/15/2019

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