Job ProfilePosition Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. As a Customer Care Center Intern within PNC's Retail organization, you will be based in one of the locations across PNC's footprint.Job DescriptionRetail Bank Undergraduate Intern - Customer Care CenterAs a PNC Intern, you will participate in a "best-in-class" internship program. During this 10 week program, you will have the opportunity to gain exposure to a specific line of business, expand the tools you need to launch your career and complement your education with real-world job experience.Retail Banking provides deposit, lending, brokerage and insurance services and investment management and cash management products and services to consumer and small business customers serviced through our branch network, solution centers, ATMs, call centers, online banking and mobile channels. In 2018, a retail national expansion was launched designed to grow customers with digitally led banking and an ultra-thin branch network in markets outside of our existing retail branch network.During the internship you will learn about sales and relationship management and acquire a deep knowledge of PNC's Retail Bank. You will gain on-the-job experience by having the opportunity to service on of our Retail Banking segments. Travel to surrounding PNC locations in market may occur on a frequent basis. Each assignment is designed to give you challenging development opportunities helping to build your knowledge and skills.+ Customer Care Center: The Customer Care Center track develops the next generation of leaders for Retail through rotations across key retail segments with a focus on our Customer Care Centers. Our Customer Care Center consultants assist customers via phone, email and online chat, providing personable service to create a better customer experience without having to visit a branch. Interns will work alongside successful team leaders, interact with clients and experience a holistic view of how the Retail organization functions to obtain the knowledge and skills necessary to lead a team of Care Center consultants or serve in a key functional area of the Customer Care Center.The Customer Care Center track of the Retail Bank Summer Internship is located in Kalamazoo, MI.Learn more about PNC's Internships by visiting ~~~/students .+ Participates as an intern in the PNC summer internship program.+ Performs or assists with the core activities of the group by applying knowledge learned to drive business results (e.g. deal, sales, or process support, internal or external customer interaction, or supporting internal projects). Works under supervision and may have limited approval and/or exception authority.+ Participates in social learning within the organization (e.g. identifies and networks with business representatives and peers, participates in mentoring, job shadowing and community outreach)PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:+ Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.+ Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.Competencies Accuracy and Attention to Detail - Understanding of the necessity and value of accuracy and attention to detail; ability to process information with high levels of accuracy.Analytical Thinking - Knowledge of techniques and tools that promote effective analysis and the ability to determine the root cause of organizational problems and create alternative solutions that resolve the problems in the best interest of the business.Effective Communications - Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.Flexibility and Adaptability - Knowledge of successful approaches, tools, and techniques for dealing with changes and adapting to a changing environment; ability to adapt as needed.Information Capture - Knowledge of the processes and the ability to identify, capture and document relevant business information in an auditable, organized, understandable and easily retrievable manner.Initiative - Understanding of the value of self-motivation and initiative; ability and willingness to seek out work and the drive to accomplish goals.Products and Services - Knowledge of major products and services and product and service groups; ability to apply this knowledge appropriately to diverse situations.Self-Directed Growth and Development - Understanding of the necessity of continuous personal growth; ability to gauge one's strengths, limitations and interests, and use of this knowledge for purposes of performance effectiveness and self-development. Work Experience Roles at this level are filled by recent university / college graduates with little or no professional experience, but possessing relevant skills. Includes individuals joining the organization through a Corporate development/ training program. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered. Education No DegreeDisability Accommodations Statement:The PNC workplace is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the PNC Careers website or submission process, please call ~~~ and select Option 4: Recruiting or contact us via email at ~~~ Human Resources Service Center hours of operation are Monday - Friday 9:00 AM to 5:00 PM ET.Equal Employment Opportunity (EEO):PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.California ResidentsRefer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.