Returns Specialist

Posting Detail Information

Working TitleReturns Specialist

Position LocationFort Collins, CO

Work LocationPosition is fully in-office/in-person

Research Professional PositionNo

Posting Number202400719AP

Position TypeAdmin Professional/ Research Professional

Classification TitleTechnical/Support II

Number of Vacancies

Work Hours/Week40

Proposed Annual Salary Range$42,000 - 50,000

Employee Benefits

Colorado State University is not just a workplace; it's a thriving community that's transforming lives and improving the human condition through world-class teaching, research, and service. With a robust benefits package, collaborative atmosphere, commitment todiversity, equity and inclusion (~~~/) , and focus on work-life balance, CSU is where you can thrive, grow, and make a lasting impact.

• Review our detailed benefits information here. (~~~)

• Explore the additional perks of working at CSU here.

• For the total value of CSU benefits in addition to wages, use our compensation calculator (~~~/) .

• Lastly, click here for more information about why Fort Collins is consistently ranked in the top cities to live in (~~~/) !

Desired Start Date

Position End Date (if temporary)

To ensure full consideration, applications must be received by 11:59pm (MT) on05/20/2024

Description of Work Unit

Founded in 1870, Colorado State University is among the nation's leading research universities and enrolls approximately 32,000 undergraduate, graduate, and professional students. Located an hour north of the Denver metro area, Fort Collins is a vibrant community of approximately 157,000 residents that offers the convenience of a small town with all the amenities of a large city. Fort Collins is situated on the Front Range of the Rocky Mountains with views of 14,000 foot peaks, and offers access to numerous cultural, recreational, and outdoor opportunities.

The mission at the Colorado State University Bookstore is to provide students with essential tools to successfully pursue and achieve their educational goals and objectives for the purpose of higher learning. The Bookstore will cultivate a culture that fosters the exchange of ideas, recognizes individual value and is committed to the education of students, staff, campus and faculty. We will empower a dedicated staff whose priority is to exceed each customer's expectations.

Department website:~~~.

The mission of the Lory Student Center ( LSC ) is to serve as a student-centered organization at the heart of campus, providing programs and services that create an inclusive community and inspire active, engaged learning. As an auxiliary enterprise within the Division of Student Affairs, the LSC is a comprehensive student union recognized nationally as one of the leading university centers. The LSC annual operating budget is approximately $40 million. Nearly 125 full-time career staff and 650 student and hourly staff serve approximately 24,000 people entering the facility daily and hosts approximately 13,000 annual events and meetings. Areas within the Lory Student Center include the CSU Bookstore; Campus Activities; Lory Dining Services; Marketing; Operations; Student Leadership, Involvement & Community Engagement (SLiCE); and an extensive array of business and service partners.

Department website:~~~.

The work of Lory Student Center staff members is guided by and in alignment withCSU's Principals of Community (~~~/) , theDivision of Student Affairs Values (~~~/) , and theLory Student Center Mission (~~~/) .

Position Summary

The purpose of the Textbook Returns Specialist is to obtain books and supplies students need for classes each semester. This is accomplished by using data to make buying decisions and by working with campus departments, book and supply vendors, and other store staff to help provide course materials to the CSU community. This position works through the process to acquire needed materials using a variety of sources to ensure the lowest prices possible. This position is also responsible for processing credit memos for overstock returns, damaged/defective materials, cancelled books, and materials not received when credit is expected. This position also assists in the special-order process and establishes textbook rental pricing based on quotes from existing vendors.

The Textbook Returns Specialist has an abiding commitment to serving the diverse needs of the University community, the active promotion of an equitable and inclusive environment, and the development and enhancement of collaborative relationships.

Required Job Qualifications

• High school diploma AND 4 years related work experience OR 4-year college degree.

Preferred Job Qualifications

• 3 years full time product ordering or 3 years working full time in college store industry or 3 years working full time in retail or customer service environment.

• Previous bookstore experience or similar retail operation.

• Experience with customer service, returning merchandise, reconciling credits and managing course material kits.

• Experience with inventory management system and point of sale systems.

• Ability to work with a diverse population including students, faculty, and vendors outside of Colorado State University.

• Evidence of problem-solving skills and the ability to resolve accounting discrepancies.

Diversity Statement

Reflecting departmental and institutional values, candidates are expected to have the ability to advance the Department's commitment to diversity and inclusion.

Essential Duties

Job Duty CategoryProcess Credits and Returns

Duty/Responsibility

• Generate and process chargebacks for defective, damaged, cancelled and overstock returns.

• Match credits from vendors with chargebacks, contacting vendors with adjustments then processing through systems and submitting to Accounting Department.

Percentage Of Time45

Job Duty CategorySpecial Order Management

Duty/Responsibility

• Process Special Orders in the system as they are received, matching materials with paperwork when received.

• Correspond with students on status of orders.

Percentage Of Time15

Job Duty CategoryRental Title Process

Duty/Responsibility

• Generate quotes for titles to rent for each semester.

• Maintain pricing in system while corresponding with students and vendors.

• Generate fees and shipments after semester.

• Communicate essential rental information to bookstore departments.

Percentage Of Time10

Job Duty CategoryOther Duties as Assigned

Duty/Responsibility

• Misc. duties to include helping customers on the sales floor, operating cash registers during peak times, training other employees or other duties associated with store operations.

• Lead and/or participate in personal and professional training centering diversity, equity, and inclusion awareness, behaviors, skills and competencies that facilitate personal and professional growth and development.

• Contribute to the LSC SHAPE Training & Talent Development program by supporting staff training planning and execution, program attendance, and committee membership to further support the mission and purpose of the LSC ; support LSC colleagues and actively model a collegial work environment by demonstrating diversity, equity, and inclusion.

Percentage Of Time5

Job Duty CategoryCourse Materials Kits

Duty/Responsibility

• Work with faculty that wish to create kits for their course materials.

• Order materials for course materials kits, either prepackaged or as individual items.

• If individual items, oversee creation of materials into kits.

Percentage Of Time25

Application Details

Special Instructions to Applicants

CSU is committed to full inclusion of qualified individuals. If you are needing assistance or accommodations with the search process, please reach out to the listed search contact.

To apply, please upload a cover letter that addresses the required and preferred job qualifications, a resume, and the contact information for three professional references. References will not be contacted without prior notification to candidates.

Conditions of EmploymentPre-employment Criminal Background Check (required for new hires)

Search ContactEsther Kemp, ~~~

EEO Statement

Colorado State University is committed to providing an environment that is free from discrimination and harassment based on race, age, creed, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation, gender identity/expression, or pregnancy in its employment, programs, services and activities, and admissions, and, in certain circumstances, marriage to a co-worker. The University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Colorado State University is an equal opportunity and equal access institution and affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and Colorado State laws, regulations, and executive orders regarding non-discrimination and affirmative action. TheOffice of Equal Opportunity (~~~/) is located in 101 Student Services.

The Title IX Coordinator is the Director of the Office of Title IX Programs and Gender Equity, 123 Student Services Building, Fort Collins, CO 80523-0160, ~~~,~~~.

The Section 504 and ADA Coordinator is the Director of the Office of Equal Opportunity, 101 Student Services Building, Fort Collins, CO 80523-0160, ~~~,~~~.

The Coordinator for any other forms of misconduct prohibited by the University's Policy on Discrimination and Harassment is the Vice President for Equity, Equal Opportunity and Title IX, 101 Student Services Building, Fort Collins, Co. 80523-0160, ~~~,~~~.

Any person may report sex discrimination under Title IX to theOffice of Civil Rights, Department of Education (~~~) .

Background Check Policy Statement

Colorado State University strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, CSU conducts background checks for the finalist before a final offer. The type of background check conducted varies by position and can include, but is not limited to, criminal history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will also be conducted when required by law or contract and when, in the discretion of the University, it is reasonable and prudent to do so.

References Requested

References Requested

Minimum Requested3

Maximum Requested3

Supplemental Questions

Required fields are indicated with an asterisk (*).

Applicant Documents

Required Documents

• Cover Letter

• Resume

Optional Documents