United States of America
CAK02: CSS-Lenexa, KS 8025 Flint St, Lenexa, KS, 66214 USA
In 1902, Willis Carrier solved one of mankind's most elusive challenges by controlling the indoor environment through modern air conditioning. His invention enabled countless industries, promoting global productivity, health, and personal comfort.
Today, Carrier innovations are found across the globe and in virtually every facet of daily life. We create comfortable and productive environments, regardless of the climate. We safeguard the global food supply by preserving the quality and freshness of food and beverages. We ensure health and well-being by enabling the proper transport and delivery of vital medical supplies under exacting conditions. We provide solutions, services, and education to lead the green building movement. These mark just a handful of the ways that Carrier works to make the world a better place to live, work and play.
Each day, the team at Carrier is working to meet some of the most unique and exciting global challenges in heating and air conditioning. In order to continue to maintain our role as global leaders, we are always looking for talented, ambitious individuals to join us.
We currently have an excellent opportunity for a highly-motivated professional to support our HVAC Sales offices in Kansas City . We seek an organized, friendly, helpful, team player to ensure that we meet or exceed our customers' needs when it comes to their managing their orders, and ensuring accurate billing, prompt payment, and on-time delivery. Our Sales Coordinators are key members of our teams across the US.
Ensure accurate order processing for the Kansas and Oklahoma Sales Offices. This includes entering all customer orders, gaining T&C and credit approvals, ordering parts, tracking shipments, expediting equipment, managing accounts payable/receivable, managing special invoicing needs, and maintaining electronic job files.
Provide backup support to other regions in the US.
Keep sales team members informed of delivery dates and any delays.
Keep track of Account Receivable issues and work with Sales Engineers to overcome them.
Address unique customer needs, providing administrative support during the after-sale stage.
Manage reports in electronic format; store all financial and sales-related data.
Provide post-sales order management support to Sales Engineers and Inside Sales Engineers.
Interface regularly with other internal departments to resolve issues.
Contribute to overall customer satisfaction by promptly answering emails and phone calls.
Establish active communication and engagement with Sales representatives to ensure that orders are processed correctly and promptly.
Attend weekly sales meetings and assist in preparation for events as needed.
TYPICAL EDUCATIONAL REQUIREMENTS:
·AAS degree in Business, Finance, Accounting, Marketing, or related field.
At least 6 years of Customer Service experience in a fast-paced office environment.
Experience in the HVAC or construction industry is a plus for any industrial environment.
Solid systems experience (Salesforce & SAP preferred).
Outstanding problem-solving skills and exemplary attention to detail.
Ability to handle stressful situations and deadlines with professionalism and in a consistently calm demeanor.
Ability to collaborate and work well with other team members.
Strong written and verbal communication skills.
Able to build and maintain relationships.
Proficiency with Microsoft Office Programs.
Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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COVID-19 vaccines will be required for all newly hired Carrier U.S. Salaried employees.