Scheduler

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Hours: 8:00am - 5:00pm M-F

Hourly Rate - $14/hr

• Perform administrative tasks such as scheduling appointments for LT-PCS home assessments recipients

• Mail LT-PCS eligibility determination decision letters

• Mail POC to provider, fiscal intermediary, and/or registry contractor

• Refer appropriate complaints to Adult Protective Service or Elderly Protective Services according to policy

• Develop and implement management reporting and control mechanisms to measure progress and compliance with internal and DHH performance standards to track pertinent data to ensure effective decision-making and achieve goals within established timeframes

• Check Unisys for Medicaid Eligibility

• Open incoming mail, sort and scan for appropriate distribution

• Prepare outgoing mailings; insert materials in envelopes

• Manage department scanning tasks to ensure departmental workflow and time frame compliance

• Contact LT-PCS recipients to confirm service delivery

• Assist requestors with provider selections

• Contact LT-PCS provider to confirm availability and start date

Educational, Training, and Experience Requirements:

• Minimum of two years experience in social and/or human services, preferably working with the elderly, or mentally challenged and physically disabled persons

• Knowledge of healthcare preferred; Medicaid experience also preferred

Specialized Knowledge and Skills Requirements

• Strong customer service background

• Extremely detail oriented

• Excellent written and verbal communication, and interpersonal skills

• Ability to adhere to deadlines

• Strong organizational and follow-up capability

• Ability to adapt to continual program and departmental changes

• Proficient in computer applications, i.e., word processing, databases, spreadsheets and email applications, including Excel, Word, and Power Point