Security Command Center Operator

Job Description

What Will You Be Doing in This Job?

The Command Center Operator is responsible for the Security Department Command Center operations. This includes, but is

not limited to, answering incoming telephone calls, dispatching calls, documenting service calls, monitoring alarm systems,

monitoring CCTV cameras, maintenance of CCTV recording devices and dispatching medical center wide emergency

broadcasts.

Primary Duties and Responsibilities

-Answers telephones, gathers information and dispatches officers in a polite, professional manner.

-Monitors digital alarms, such as fire alarm, Infant alarm, panic alarm and access control systems; analyzes activations, and

dispatches appropriate personnel.

-Responsible for utilizing the overhead paging system to announce medical codes and pages medical staff and physicians

within the medical center. Receives emergency medical calls and dispatches medical staff to emergency code situations.

-Operates CCTV systems and troubleshoot technical problems.

-Maintains recording devices and review contents for suspects to assist in investigations.

-Monitors the security radio communications equipment for officers in the field and alerting the appropriate personnel in

the event of emergencies, unusual circumstances, and/or officer needs assistance calls. In emergency situations,

responsible for notifying key management personnel, senior staff and appropriate law enforcement agencies.

-Maintains daily dispatch logs, recording all calls to the Security department via the Command Center. Maintains daily log

on contractors working in the medical center which may set off fire alarm systems.

-Monitors activity on the loading dock after normal business hours, allowing access to approved vendors.

-Alerts the shift Watch Commander of any unusual or suspicious activity. Passes on all pertinent information to relieving

staff.

-Maintains a clean and safe environment in the Command Center; alerts the Watch Commander of any unsafe condition.

Department-Specific Responsibilites

Additional primary duties and responsibilities that are only performed in the specific department(s) below:

Department Duties and Responsibilities

Teamwork/Customer Relation Responsibilities

Responds timely, effectively and appropriately to deliverables

Ensures practices and procedures are inclusive of interpersonal and cultural diversity

Team Lead/Supervisory/Management Responsibilities

These statements describe the primary duties and responsibilities of the job and are not intended to

be an exhaustive list of all tasks. Other work duties may be assigned at any time with or without

notice.

Qualifications

Education

High School Diploma/GED

Work Experience

No experience required

License/Certification

• Valid CA Driver's License

• Valid CA Security Guard Card

Req ID : 1408

Working Title : Security Command Center Operator

Department : Security

Business Entity : Cedars-Sinai Medical Center

Job Category : Facilities

Job Specialty : Security

Overtime Status : NONEXEMPT

Primary Shift : Night

Shift Duration : 8 hour

Base Pay : $22.07 - $33.11

Cedars-Sinai is an EEO employer. Cedars-Sinai does not unlawfully discriminate on the basis of the race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer-related or genetic characteristics or any genetic information), marital status, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law.