Senior Service Manager

About Evoqua Water Technologies

We are excited to announce that Evoqua has now joined Xylem. By uniting our complementary approaches, products, and expertise, we enable our customers to dramatically improve the way water and wastewater is used, managed, conserved, re-used, and returned to nature. Together, we bring uniquely powerful capabilities to solving the world's greatest water challenges.

At every level, our global team is committed to access, equity, inclusion, and diversity. Our goal is for all our colleagues to be involved, respected, valued, connected, and free to bring their authentic selves and ideas. If you are excited and passionate about solving water, we want to hear from you.

Our more than 22,000 diverse employees are helping communities in more than 150 countries become water-secure. Apply today and Let's Solve Water.

At Evoqua, we are committed to fostering and maintaining an inclusive and diverse workplace where employees can be their authentic selves. If this position interests you and you possess the minimum qualifications, we encourage you to apply as you could be the right fit for this or other roles we are looking to fill. Evoqua encourages all candidates meeting the minimum qualifications/requirements for the position to apply.

Position Summary

Were Hiring for a Senior Service Manager!

If you are excited and passionate about helping #LetsSolveWater, consider joining our team today! Xylem, Inc. is a leading global

water technology company servicing more than 150 countries and is dedicated to solving the worlds most challenging water issues.

We are looking for individuals to join our mission by exceeding customer expectations through smart sustainable solutions. At

Xylem, you will have the opportunity to solve water by participating in our paid Volunteer Program, Xylem Watermark!

THE ROLE: The Senior Service Manager will be responsible for providing strategic level management to field service professionals

across a complex geographical scope or of a significant revenue impact, with responsibility for attraction, retention, engagement,

performance and development. This role is involved in setting department budgets, managing to expenses, is actively involved in

workforce planning, expected to address/resolve employee relations issues and translates customer requirements into workforce

plans and objectives. This role creates onsite visibility into KPIs and metrics and can provide input into metrics to management,

should show the desire and ability to grow and develop, effectively applies all technical and operational requirements and actively

leverages region wide resources, partners with all stakeholders to ensure successful customer and business outcomes, drives and

improves processes to improve risk to employees and the business and makes risk worthy business decisions that address risk to

financial performance. This role also ensures product, system, and water quality and is responsible for monitoring/maintaining

appropriate inventory levels for complex or multiple sites.

We offer a full benefits package to include Flexible Time Off (FTO) for salaried positions, health, dental, vision, investment savings

plan, and additional miscellaneous benefits.

Core Responsibilities and Tasks

Create and maintain safe working environment and culture within the organization

Take care of company property

Defines and drives (proactive) customer management, employee management, safety management, interpersonal relationship and leadership skills

Demonstrates high impact culture through innovation, accountability and empowerment

Is agile in responding quickly to customer issues

Operational and strategic management

Autonomy to make decisions that impact divisional and cross-functional / commercial span of control

Ensures cost/revenue support the financial goals of the P&L

Provides proactive direction to commercial teams to ensure service center objectives are achieved

May provide direct supervisor to sales and other commercial colleagues

Demonstrates leadership behaviors across organizational boundaries of candid communication, collaboration, developing people, embracing DEI and innovation

Position Requirements

Travel Requirements

Some travel required

20%-80% travel depending on division & location (overnight stays, away from home)

Driving Requirements

Driver Application for Employment

Motor Vehicle Report (MVR)

Forms

o Driver Disclosure and Release

o Employee Applicant Drug and Alcohol Statement

o FMCSA Certificate of Awareness

o Driver Certificate of Violations

o Driver Statement of On Duty Hours Road Test

o Copy of Drivers License

o Copy of Medical Certificate

Education Requirements

Bachelors degree strongly preferred; or equivalent military experience; or applicable industry equivalent experience in lieu of degree

Experience Requirements

Ability to obtain all required customer clearances (TWIC, DISA, etc.)

Industrial or commercial process water experience required

Clean driving record

2 to 4 years of technical work experience or 5 years of industry specific experience

Combined with 5 years of leadership/management experience

Skill Requirements

Proficiency with computers and business software, such as Microsoft Office, Skype, Oracle/SAP, cloud-based solutions

People management

Ability to communicate up/down/across

Ability to lead and motivate teams

Demonstrates critical thinking and complex troubleshooting in order to guide and advise team members and customers

Ability to defuse situations at a customer or internal issue.

Additional Details

At Xylem, we embrace diversity and strive to create avenues where employees feel valued and appreciated through our DE&I initiatives and

Employee Resources Groups (ERG). Xylem is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Xylem

prohibits discrimination, harassment of any kind and does not discriminate in employment on the basis of race, color, religion, sex or sexual

orientation (including pregnancy and gender identity), national origin, political affiliation, marital status, medical conditions or disability,

genetic information, age, or other non-merit factors.

Join the global Xylem team today! Xylem is a team creating advanced technology solutions to the worlds water challenges through

developing new technologies and services that will improve the way water is used, conserved, and re-used in the future is central to our

work. Our products and services move, treat, analyze, monitor, and return water to the environment, in public utility, industrial, residential,

and commercial building services settings. Xylem also provides a leading portfolio of smart metering, network technologies and advanced

analytics solutions for water, electric and gas utilities.

Evoqua Water Technologies prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation or any other category protected by applicable federal, state or local law. Evoqua Water Technologies takes affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability.

EEO is The Law

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity

EEO is the Law - Poster (PDF) (~~~)

Evoqua does not accept unsolicited resumes/candidates from search firms.