Service Desk Specialist

Description

Seeking a Technical Support Specialist to join our Government Services team. This person will be responsible for agency hardware, systems software and applications software portfolio, including maintenance of data dictionaries, equipment and software installation and upgrades, data conversions, system utilities and change control. Coordinates problem resolution and referrals to other support areas.

KNOWLEDGE & EXPERIENCE:

• Ability to identify and troubleshoot defective equipment

• Ability to identify and troubleshoot software and application issues

• Determine and resolve hardware issues prior to deployment

• Possess network room knowledge and experience

ESSENTIAL CHARACTERISTICS OF THE SUCCESSFUL CANDIDATE

• Excellent customer service skills

• Excellent organization skills

• Strong written and verbal communication skills

• Ability to multi-task while taking phone calls in a fast paced environment

• Self-motivated

MINIMUM REQUIREMENTS

Education: Bachelor's degree in Computer Science.

Education Substitute: Associates Degree with 2+ yrs. job related experience or High School Diploma with 4+ yrs. job related experience.

SPECIAL REQUIREMENTS: (LICENSES, REGULATIONS, CERTIFICATES, ADVANCED EDUCATION, ETC.)

• Network Operating Systems

• Computer Technical Certification is a plus in the following MOS, MTA, MCP, A+ OR MCITP

• General Understanding of the ITIL Framework

Skills

Windows 10, Desktop Troubleshooting, Desktop Pc Support, Printer Support, Outlook, Office 365, Hardware Support, Software Troubleshooting, Customer Service Oriented, Interpersonal Skills, Troubleshooting Windows, Troubleshooting, Technical Support Fun, Technical support, Windows, Active directory, Customer service, Hardware, Call center, Remote support, Application support, Software support, Exchange, Ticketing system, O365, Remote desktop, Customer support, Help Desk, Service Desk, Mobile, Servicenow, Password reset, Incident management, Vpn

Top Skills Details

Windows 10,Desktop Troubleshooting,Desktop Pc Support,Printer Support,Outlook,Office 365,Hardware Support,Software Troubleshooting,Customer Service Oriented,Interpersonal Skills,Troubleshooting Windows,Troubleshooting,Technical Support Fun,Technical supp

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.