Service Dispatcher Scheduler

Description

Essential Duties and Responsibilities:

• Responsible for managing execution and profitability of Fire Alarm and Sprinkler Service Centers and Service Agreements.

• Coordinate all fire alarm and sprinkler service work including Service Calls, T&M, testing, quotes.

• Schedule Service Calls and Testing Dates with customers and field service technicians

• Dispatch field service technicians daily/weekly as required to projects and service sites.

• Coordinate closely and daily with service technicians, superintendents, project managers, estimating, suppliers, warehouse, purchasing, and accounting.

• Maintain Fire alarm and Sprinkler Service schedules.

• Quote service and testing work and contracts

• Creation and Closure of all work orders

• Invoice projects in a correct and timely manner

• Lead all collections and accounts receivable efforts

• Negotiate pricing and request purchase orders for all equipment.

• Maintain exceptional customer service and working relationship.

• Visit customers and encourage direct business development and sales activities

• Increase the present customer base

• Managing multiple projects and deadlines with ability to prioritize and complete tasks.

• Analyzes and review proposals to ensure profitability.

• Remain objective when faced with predetermined client number/expectations.

• Participate in contract and change order negotiations.

• Attend monthly department meetings.

• Attend and present projects at monthly financial meetings.

• Manage 24/7 service calls and scheduling

Physical Requirements

This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand as necessary.

Equal Opportunity Employer/Veterans/Disabled