• SERVICE MANAGER II at Ascension Genesys Hospital

    Compass Group, North AmericaGrand Blanc, MI 48480

    Job #1465569945

  • Posted Date: Feb 18, 2021

    • We are now hiring for a *SERVICE MANAGER II *position.

    • Location: Ascension Genesys Hospital; 1 Genesys Parkway Grand Blanc, MI 48439. /Note: online applications accepted only./

    • Schedule: Full-Time; Varied schedule, weekdays plus some weekends and holidays,

    • Requirement: Experience with food service operation, leadership and maintaining excellent relations with clients and guests.

    • /*Internal Employee Referral Bonus Available/

    *We Make Applying Easy! *Want to apply to this job via text messaging? Text JOB to *75000 and search requisition ID number 454945. *Additionally, you can get in front of the hiring manager faster and share what makes you unique with a *Prerecorded Video Interview! *Click here to learn more!

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    Diversity of thought and inclusion for all is what drives our success - we invite you to start your journey with us today!

    If serving others is in your blood and you thrive on the idea of helping someone heal, TouchPoint is the place for you!

    We asked some of our associates why they love working for Touchpoint. Click here to see what they said!

    We're TouchPoint Support Services and our mission is to serve up hospitality, for patients, their families and visitors at Ascension Health hospitals throughout the U.S. But our work isn't just about cooking, serving, cleaning and transporting patients. We set the stage for healing with sparkling facilities, great food and service.

    This is the kind of work that takes a big heart for service and for supporting Ascension's mission to improve the health of the poor and vulnerable. We're serious about the role we play in healing - and just as passionate about having fun, supporting each other and serving our communities.

    Maybe you have a passion for people and an obsession with service. Or maybe you're looking for a launchpad for a career managing people. Are you generous and hard working? When you spot a need, are you ready to jump?

    Job Summary

    As a Service Manager II, you will be responsible for assisting with the overall food service operation within established objectives, standards, policies, and procedures. You will assist in the maintenance of sound inter-departmental relations and the integration of the dining service department within the facility.

    Essential Duties and Responsibilities:

    • Assists in providing quality food and an enjoyable dining experience for guests, clients, and associates.

    • Directly supervises all associates during the meal period.

    • Maintains excellent relations with the clients and guests, and close working relationships with dining service supervisors, associates, and other community departments.

    • Supervises the scheduling of all special events and ensures that these functions are serviced correctly.

    • Involved in the hiring, supervising, training, and coaching of associates.

    • Circulates in all dining areas during meal periods to ensure guest satisfaction.

    • Implements programs to improve service to the guests and associates.

    • Participates in the development of the department's cycle menus.

    • Coordinates and ensures that cash controls are in place in areas where cash is handled.

    • May participate in the predicting, planning, monitoring and evaluation of cost programs.

    • Participates on special projects.

    • Performs other duties as assigned.


    • 1 to 3 years of food service supervisory or lead experience.

    • Experience in restaurants, hotels, corporate dining, education, military, health care, and/or related food service operations.

    • Possesses a comprehensive knowledge of dining room service techniques, guest relations, plate presentation, sanitation, food handling, personnel administration, special events, and overall food service operations.

    • Possess good communication skills, both oral and written.

    • Proficient computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, and internet.

    • Serv Safe Certification is preferred.

    • Associate's degree is preferred.

    Associates at Touchpoint are offered many fantastic benefits.

    Both full-time and part-time positions offer the following benefits to associates:

    • Medical

    • Dental

    • Vision

    • Life Insurance/AD

    • Disability Insurance

    • Retirement Plan

    • Associate Shopping Program

    • Health and Wellness Programs

    • Discount Marketplace

    • Identity Theft Protection

    • Pet Insurance

    • Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program

    In addition, full-time positions also offer the following benefits to associates:

    • Commuter Benefits

    • Employee Assistance Program

    • Flexible Spending Accounts (FSAs)

    About Compass Group: Achieving leadership in the foodservice industry

    Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

    Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. /*Los Angeles applicants: Compass Group will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box ordinance)./

    Req ID: 454945