Specialist Solutions Group

About USS

ABOUT USS

You may not notice us, but we are always there. The USS team takes pride in providing essential services like portable restrooms and sinks, temporary fence, roll off dumpsters at construction sites, industrial facilities and live events in communities all across the nation. The USS frontline operations teams make it happen for our customers everyday, rain or shine. From maintaining our equipment and delivering it to customer sites with ongoing, industry leading service, no two days are ever the same. When you join Operations at USS, you join a team with high standards that takes care of each other like family. We are committed to your personal development and are here to help you reach your career and life goals. If you're ready to take on a fast-paced environment and work with the largest player in the portable sanitation space, then apply today to Go Places with USS!

Primary Purpose

PRIMARY PURPOSE

The Solutions Group Specialist is responsible for managing the quote to cash process for Solutions Group clients, ensuring customer satisfaction and the elimination of credits. The specialist delivers seamless order-to-cash experience, ensuring customer's requests from sales, service and billing are handled with speed, efficiency, clarity, and quality.

Essential Functions

ESSENTIAL FUNCTIONS

• Responsible for the end-to-end account management of assigned Solutions group book-of- business

• Collaborates effectively with Customer Onboarding team to ensure orders are accurately assigned to the appropriate customer accounts

• Owns the complete order lifecycle through effective management of quote to order conversions, order amendments, quoting, invoice validation and collection assistance

• Acts as liaison between internal and external customers to ensure customers' needs are met and an excellent service is delivered

• Oversees management of purchase orders, purchase order funds, general pricing and contracts.

• Reviews invoices for accuracy around pricing, products and service frequencies prior to releasing to customer

• Monitors outstanding bills to ensure on timely payments received

• Serves as a subject matter expert for USS products and services

• Performs other duties as assigned

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities.

Qualifications

QUALIFICATIONS

EDUCATION

Min/Preferred Education Level Description

Minimum 2 Year / Associate Degree or equivalent combination of education and experience

in Business Administration, Finance, Accounting

EXPERIENCE

Minimum Years of Experience Maximum Years of Experience Comments

3 Experience in customer services, order management,

billing and collections or sales operations preferred

ADDITIONAL KNOWLEDGE, SKILLS, AND ABILITIES

• Excellent written and verbal communication skills

• Analytical and process oriented

• Solid understanding of basic bookkeeping and accounting payable principles

• Excellent client facing service experience and problem resolution skills required.

• Experience in Salesforce preferred

• Ability and desire to learn corporate specific applications, technology, and terminology

• Excellent organizational and time management skills

• Ability to independently manage and prioritize workload

• Highly detail and quality oriented with a focus on thoroughness and accuracy

• Demonstrates a strong sense of ownership and accountability

• Proficient in data entry and MS Office Suite

Physical Requirements

PHYSICAL REQUIREMENTS

Demand Frequency

Sit while answering phones or reply to emails Constant

Use hands and fingers to handle, control or feel objects tools or controls Frequent

Repeat the same movements when entering data Frequent

See details of objects that are less than a few feet away Constant

Speak clearly so listeners can understand Frequent

Understand the speech of another person Frequent

Focus on one source of sound and ignore others Frequent

Hear sounds and recognize the difference between them Frequent

See differences between colors, shades and brightness Frequent

Benefits Summary

All full-time employees working an average of 30 hours or more per week are eligible for the below benefits. Part-time employees may be eligible for similar benefits.

• Paid Time Off (pro-rated for Part-Time employees)

• Paid Holidays

• Medical/Pharmacy

• Dental

• Vision

• 100% Employer-Paid Short-Term Disability

• 100% Employer-Paid Long-Term Disability

• 100% Employer-Paid Employee Basic Life & Accidental Death and Dismemberment

• Voluntary Employee Life & Accidental Death and Dismemberment

• Voluntary Spousal Life

• Voluntary Dependent Life

• Hospital Indemnity, Accident and Critical Illness

• Commuter/Transit Account

• Healthcare Flexible Spending Account

• Dependent Care Flexible Spending Account

• Health Savings Account

• 401(k) with employer match

• 100% Employer-Paid Employee Assistance Program (EAP)

Salary Range

• / hour

EEO Statement

EEO STATEMENT

United Site Services is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation , gender identity or expression , age, national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.