Station Operations Representative - Regular Full-time

Description

Starting pay of $18.51 per hour plus $1.50 premium pay with competitive benefits that let you see the world:

There's never been a more exhilarating time to join United Airlines! We're en route toward becoming the best airline in the history of aviation. Our shared purpose-Connecting People, Uniting the World-is about more than getting people from one place to another. We have an outstanding responsibility to elevate and provide opportunities in the places where we work, live, and fly. We can only do that with a truly diverse and inclusive workforce.

Our careers include a competitive benefits package sought to keep our employees happy, balanced, and well-traveled. United is a unique workplace with world-class benefits like 401k and available travel privileges. Are you ready to travel around the world?

• Travel: Fly United for free, domestic and international - and bring along friends and family!

• Flexibility: Opportunities for overtime and shift trading to maintain a flexible schedule.

• Extraordinary benefits include 401(k), a pension plan, health insurance, and an Employee Assistance Plan for your family.

• Shape your career: Opportunity to learn and grow into leadership positions, with over half of our leaders starting in the operation.

SOR duties and responsibilities include but are not limited to:

• Support standard work to achieve On Time and safe performance.

• Responsible for delay prevention and cancel impact mitigation through issue resolution or escalation to station leadership as required

• Primary operational contact for all internal and external partners

• Prepare and compile flight departure paperwork as needed, audit and file flight paperwork and fuel service records

• Support and assist in planning and coordinating irregular operations, including Long Tarmac Delay situations and reporting

• Assist in arranging passenger protection, ground transportation, hotel accommodations, and related services during irregular operations.

• Support customer and baggage coordination.

• Plan and manage gate and remote parking.

• Advise the kitchen or local caterer of flight meal boarding requirements.

• Update Flight Information in all applicable programs.

• Issue instruction and guidance to aircraft

• Station Operations is a specialty area. Therefore, candidates for this position must be trained or willing to be trained in Station Operation processes and policies. All SORs will need to become and maintain Jet Bridge qualified.

• The position will require multitasking in communicating and coordinating with multiple parties, including the NOC and local airport authority, and working with multiple systems, including updating the IOM, FID Screens, local briefings, and Microsoft Teams information.

• In addition, an SOR may perform other customer service duties as assigned and perform different functions within the scope of their responsibilities to meet station operating needs.

• A SOR who has completed one year of service in the classification may be required to instruct and provide on-the-job training to employees of the same or lower classifications covered by this Agreement.

Specialty Position Premium: $1.50 per hour

Day Trades: SOR Agents cannot trade off their shifts with anyone other than qualified SOR Operations Agents within IND airport.

Qualifications

What's Needed to Succeed (Minimum Qualifications):

• High school diploma/GED equivalent

• Strong communication skills (verbal and written)

• Two years of experience as a Customer Service Agent, Ramp Service Employee, or in a related airport operations role

• Must become qualified as a Ground Security Coordinator (GSC) and Complaint Resolution Official (CRO)

• Flexibility to work any shift in a 24/7 operation, including weekends, nights, and holidays

• Must be legally authorized to work in the United States without sponsorship

• Successful completion of interview required in addition to meeting minimal job qualifications

• Reliable and punctual attendance

What Will Help You Propel from the Pack (Preferred Qualifications):

• Experience with Microsoft Office

United Airlines is an equal-opportunity employer. United Airlines recruits, employs, trains, compensates, and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected statuses by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process and perform vital job functions. Please get in touch with ~~~ to request an accommodation.