Penn Medicine • Philadelphia, PA 19133
Job #2679294696
Description
Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.
Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?
Job Title: Supervisor Ambulatory Access Center
Department: Access Center
Location: Centre Square West Tower - 1500 Market Street
Entity: CPUP
Hours: Mon-Fri per department needs
Summary:
Responsibilities:
Coordinate Epic certification and recertification testing to ensure requirements are met
Ensures effective utilization of materials and staff.
Responsible for Insurance Validation, which includes training, resolving issues from staff and departments, and interacting with software support to resolve issues
Report deceased, misidentified, and duplicate patients within Epic to the EMPI team
Assist in performing the responsibilities of the individual queues as needed
Responsible for the staffing needs of Individual practice queues
Works with Manager and Practice Leadership to update and maintain physician scheduling protocols.
Adjusts staffing in accordance with call volume and staff resources, ensuring coverage exists for routine call-outs
Real-time daily monitoring of call statistics. Uses data to design and implement program and/or staffing changes.
Provides ACD call volume, Staff productivity, Staff attendance records, and behavioral statistics to Manager and Practice leadership as defined by Manager.
Proactively supervises individual Practice queues daily operations to mitigate the adverse impact of client changes to the practice operations (e.g. system change, process and role changes that will impact call volume, etc.)
Works with IS and Telecommunications to correct system issues and problems that impact services provided by the CPUP Ambulatory Access Center.
Conduct Quality Assurance telephone call assessments and notify users who do and do not meet UPHS standards for ensuring customer/patient satisfaction and department and Practice protocol standards are met.
Supervise and assist in the training of new hires and existing staff
Responsible for the maintenance of CPUP Ambulatory Access Center spreadsheets as defined by the Senior Supervisor
Maintain staff schedules in accordance with departmental operation requirements
Approve staff vacation, personal time, and holiday requests per staffing guidelines
Implement all Scheduling and Registration activities for the CPUP Ambulatory Access Center
Education or Equivalent Experience:
H.S. Diploma/GED (Required)
5+ years Relevant work experience with progressive responsibilities in positions held with demonstrated leadership and management skills.
We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.
Live Your Life's Work
We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.
REQNUMBER: 214697
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