SUPERVISOR, DECEDENT AFFAIRS - Nursing Administration - Full-time (1.0 FTE), 8-hr. Evenings

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Evening - 08 Hour (United States of America)

Why work at Stanford Medicine | Stanford Health Care (SHC)?

This supervisory role will grant you the opportunity work with a team of coordinators that are the point-of-contact with families of deceased patients, County and State facilities as well as community services.

This is a great opportunity for career advancement.

If care coordination and teamwork are your career passion, this opportunity may be for you.

Our professionals are recognized as bold leaders, compassionate healers, educators, and mentors.

Become part of a team that celebrates, uplifts, and empowers.

Benefits begin the first day of the month following employment eligibility.

Our core benefits include medical insurance, dental insurance, vision insurance, an employee assistance program, savings and spending accounts, disability, life and accident insurance, and COBRA. For medical insurance, you have the choice of three generous health plans through Stanford Health Care Alliance, Aetna, or Kaiser Permanente. Each plan includes 100% coverage for preventive care, telemedicine through Teledoc, prescription drug coverage, and behavioral health coverage. Additional incentives exist for healthy choices. And so much more - generous leave & time off, Wellness Program, special programs, educational assistance, and adoption assistance!

This is an onsite Stanford Health Care job.

A Brief Overview

The Office of Decedent Affairs (ODA) Evening Supervisor is responsible for supervision of the evening Coordinator team and decedent care workflow. In addition to supervisory responsibilities, he/she will support front-line work as needed. The ODA Evening Supervisor provides training, coaching, and day-to-day performance of the team's duties and ensures that the team/staff adheres to the standards and protocols of Stanford Health Care (SHC) and Stanford Children's Health (SCH).

In addition, there is the management of organizational systems and workflow, continuous quality improvement, fiscal management, and departmental goals and programs for the Office of Decedent Affairs.

Locations

Stanford Health Care (Palo Alto, CA; onsite)

What you will do

• Manages and monitors the provision of quality decedent care support in accordance with standards of practice and SHC policies and procedures.

• Develops, implements, and evaluates systems and practices which facilitate smooth workflow and desired outcomes. Solicits input from managers, leads, and staff. Recommends changes and enhancements to the ODA Manager.

• Manages, coaches, and trains staff for proper utilization of personnel in relation to the level and type of patient activity, employee expertise, and staffing/scheduling guidelines.

• Fosters management development of team members through identification of learning needs, designing a development plan, and facilitation of learning opportunities. Ensures there is adequate ongoing educational programs and training opportunities for all staff in areas of responsibility, including orientation of new employees and relevant in-service staff sessions.

• Interviews, hires, coaches, counsels, and evaluates personnel utilizing appropriate SHC resources including policies, procedures, and the department of Human Resources.

• Works with ODA team members to develop, maintain, and evaluate a comprehensive continuous quality improvement and safety program that is in compliance with the hospital at large.

• Proactively uses problem solving process to identify, prevent, or resolve departmental related problems, utilizing the chain of command as necessary.

• Coordinates and integrates services within department and with other departments by continually collaborating with other managers, leads, and team members. Acts as a resource concerning decedent affairs and the hospital at large.

• Develops and implements policies and procedures that guide and support the provision of services, ensures that policies and procedures are compatible with the function and goals of SHC and which meet the external regulatory and statutory requirements.

• Continuously assesses and improves department's performance based on family and staff needs; directs and participates in improving performance and services which benefit staff, patients, and other customers.

• Effectively maintains appropriate quality improvement and control programs in response to staff and patient feedback, internal standards of care, and external requirements.

• Manages the activities of patient deaths from time of death to release of remains from SHC and LPCH. This includes management of complex and sensitive cases of demise as well as coordination of workflows related to fetal demises and perinatal losses.

• Collaborates with physicians, nursing staff, police, Santa Clara County Medical Examiner-Coroner's Office, Santa Clara County Clerk-Recorder's Office, Pathology Department, risk management, etc. to ensure timely disposition with the least liability to the hospital.

• Next of Kin Determination & Family Determination and Support: Reviews all death cases and provides pertinent and clear information to the family of the deceased and provides consultation regarding autopsy, disposition, and social services.

• Serves as primary point of contact for family and other associated parties during and after a patient's death for all issues related to disposition/ funeral home releases.

• Consults with Spiritual Care Services and refer as needed for grief support and religious/cultural needs.

• Responsible for obtaining valid consent and following up regarding desire for autopsy when necessary.

• For patients who have no listed next-of-kin or emergency contacts, refer to the county Public Administrator as appropriate.

• Coordinates morgue admissions and removals and ensures compliance.

• Oversees EDRS/ FDRS entry of death certificate records, ensuring accurate and timely completion. Works with provider teams to complete physician attestations.

• Provides 'just in time' education at the facilities, supporting staff and families surrounding all inpatient deaths.

• Serves as the contact person(s) for Donor Network West (DNW) representatives regarding donation of tissues and organs.

• Documentation & Internal Communications: Documents timely and accurate information to ensure complex case management. Manages the complex and sensitive decedent affairs process and communicates information to Decedent Affairs team. Acts as liaison between mortuaries and our hospitals.

• Manages patient intakes and releases from SHC/ SCH morgue.

• Assists with decedent patient transport working with SHC/ SCH transport and external transport teams.

• Manages decedent patient viewings as requested by next of kin.

• Assists with preparing decedent patients for viewing as requested, including assisting with patient transport from morgue to viewing area.

• Conducts in-service training for hospital staff and clinicians about issues related to the Decedent Affairs Office per request as needed.

• Coordinates Release of Remains documentation as well as autopsy and donor network holds.

• Serves as liaison with SOM Anatomical Gift Program and SHC Autopsy department and a decedent's legal next-of-kin researchers concerning procurement of tissue and specimens solely based on opportunities for scientific research.

• Manages compliance with all regulations related to decedent care.

• Convene regular meetings with Decedent Care organizational stakeholders to continue improvement efforts.

• Management of decedent affairs storage, contracts, and reporting.

Education Qualifications

• Bachelor's degree in related field (preferred)

Experience Qualifications

• Minimum of four (4) years' experience in healthcare or bereavement setting.

• Funeral home/mortuary/healthcare decedent care experience (preferred)

• Three (3) years of related experience, including one (1) year of lead or supervisory experience (preferred)

• EDRS certification (preferred)

Required Knowledge, Skills and Abilities

• Demonstrated familiarity, knowledge, and understanding of management principles and practices Familiar with the standard operating processes and procedures within a highly regulated environment.

• Demonstrated skills in problem solving, interpersonal relationships, and verbal and written communication.

• Customer service oriented.

• Handle complaints and sensitive concerns in a courteous and confidential manner.

• Familiarity with functions including decedent care, documentation, morgue management, and autopsy consenting workflow.

• Ability to demonstrate knowledge and understanding of organizational systems and workflow in order to supervise/manage properly.

• Ability to demonstrate knowledge and understanding of continuous quality improvement, fiscal management, and departmental goals and programs.

• Ability to multi-task, plan, and work within specific timelines.

• Ability to work in an environment where there are multiple priorities.

• Attention to detail is critical.

• Strong coordination and organizational skills required to prioritize deadlines.

• Knowledge of medical terminology/bereavement training preferred.

• Ability to work independently and as part of a team.

• Ability to interpret and analyze clinical data and medical records.

• Ability to navigate EDRS, FDRS, Microsoft Word, Excel, Outlook.

• Electronic Death Registration System (EDRS/FRDS) experience/ certification strongly preferred.

Licenses and Certifications

• LCSW - Licensed Medical Social Worker - State Licensure preferred

• CAFD - CA Funeral Director License preferred

These principles apply to ALL employees:

SHC Commitment to Providing an Exceptional Patient & Family Experience

Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford's patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.

You will do this by executing against our three experience pillars, from the patient and family's perspective:

• Know Me: Anticipate my needs and status to deliver effective care

• Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health

• Coordinate for Me: Own the complexity of my care through coordination

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

Base Pay Scale: Generally starting at $59.14 - $78.37 per hour

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.

At Stanford Health Care, we seek to provide patients with the very best in diagnosis and treatment, with outstanding quality, compassion and coordination. With an unmatched track record of scientific discovery, technological innovation and translational medicine, Stanford Medicine physicians are pioneering leading edge therapies today that will change the way health care is delivered tomorrow.

As part of our spirit of discovery, we also leverage our deep relationships with luminary Silicon Valley companies to develop new ways to deliver preeminent patient care.

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