Supervisor - Guest Registration

Job Description

Kapi'olani Medical Center for Women & Children is Hawai'i's only maternity, newborn and pediatric specialty hospital. It is well recognized as Hawai'i's leader in the care of women, infants and children. With 253 beds, the not-for-profit hospital delivers 6,000 babies a year, and is also a medical teaching and research facility. Specialty services for patients throughout Hawai'i and the Pacific Region include intensive care for infants and children, 24-hour emergency pediatric and adult care, critical care air transport and high-risk perinatal care. Over 1,400 employees and more than 700 physicians provide specialty care at Kapi'olani. The hospital is home to the Kapi'olani Women's Center and the Women's Cancer Center, and offers numerous community programs and services, such as specialty pediatric clinics, the Kapi'olani Child Protection Center and the Sex Abuse Treatment Center.

The Guest Registration department provides high quality customer care to patients by facilitating efficient and helpful registration service. We provide assistance to external and internal customers by obtaining patient personal, financial and insurance information during the registration process. Our friendly staff also assist with the coordination of bed assignments and the completion of preliminary authorization and verification for incoming patients to ensure a quality guest experience.

As the Guest Registration Supervisor, you will help to ensure that patients are received with warmth, attention and administrative efficacy at Kapi'olani. Responsibilities include supervising and administering day-to-day operations including oversight of the Lead/Senior Patient Registrar(s), Patient Registrars and the registration functions. We are looking for someone with outstanding organizational and management skills, an appreciation for quality control and friendly customer service and a commitment to delivering the highest quality health care to Hawai'i's people.

Location: Kapiolani Medical Center for Women and Children, Honolulu, HI

Work Schedule: Day - 8 Hours

Work Type: Full Time Regular

FTE: 1.000000

Bargaining Unit: Non-Bargaining

Exempt: Yes

Minimum Qualifications: Bachelor's degree in Business Administration, Accounting, Finance, or Management and/or equivalent combination of education, training and experience. Three (3) years of progressive experience in a fast-paced corporate environment to include successful leadership, management, and/or supervisory experience.

Preferred Qualifications: Previous supervisory experience within a service industry focused on excellence. Previous experience as a successful coach or mentor.

EOE/AA/Disabled/Vets

Hawai'i Pacific Health offers a comprehensive and competitive total rewards package that includes pay and benefits. The pay rate, if displayed, is the minimum hourly rate for the position. Rate of pay for selected candidates will be determined by various factors including knowledge, skills, abilities, relevant experience and training, as well as internal peer equity.

Starting Hourly Rate: 32.02

Position Supervisor - Guest Registration

Category Management

Employment Type Employee

Location Kapiolani Medical Center for Women and Children, Honolulu, HI

Req ID 24063