Supervisor, Member Services

Job Description

Camping World Holdings, Inc., headquartered in Lincolnshire, IL, (together with its subsidiaries) is America's largest retailer of RVs and related products and services. Our vision is to build a long-term legacy business that makes RVing fun and easy, and our Camping World and Good Sam brands have been serving RV consumers since 1966.

We strive to build long-term value for our customers, employees, and shareholders by combining a unique and comprehensive assortment of RV products and services with a national network of RV dealerships, service centers and customer support centers along with the industry's most extensive online presence and a highly trained and knowledgeable team of employees serving our customers, the RV lifestyle, and the communities in which we operate. We also believe that our Good Sam organization and family of programs and services uniquely enable us to connect with our customers as stewards of the RV enthusiast community and the RV lifestyle. With RV sales and service locations in 42 states, Camping World has grown to become the prime destinations for everything RV.

The MS Supervisor is responsible for interviewing and hiring agents, as well as, overseeing and leading a team of agents. This role is expected to motivate, coach, train, and recommend performance management steps for agents to assist them achieve identified performance metrics and targets. The Supervisor will utilize the Team Lead in these endeavors for their continued growth. This role will also assist with customer calls and demonstrate excellent service and/or selling skills. In addition, the Supervisor will support agents through goal awareness, answering questions, taking escalated calls, provide guidance, and ensure the team stays focused on the calls in queue.

Full-time associates are offered a comprehensive benefit package including medical, dental, vision, PTO, 401k and more! Part-time associates are offered access to dental & vision coverage! For more information please visit: ~~~

We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.