Supervisor, Operations Account Transfers Dept. St. Petersburg, FL or Memphis, TN

Description

This position will follow our hybrid work model; we expect the selected candidate to be in the office 2-3 days a week at our St.. Petersburg, FL, or Memphis, TN, Corporate Office location.

Job Summary

You will provide direction, leadership, and support for our Accounts Transfers department in Operations. You will Implement business plans and ensure policies and procedures are followed. You may be accountable for various projects to improve efficiency and drive productivity and quality within your area. Individuals at this level should have a broad understanding of the different areas of Operations. Furthermore, you will have contact with internal and external customers and must identify, research, analyze, and resolve issues. Monitors productivity and service levels using the various reports available. You are a strong people leader who provides coaching, development, and performance management.

Essential Duties and Responsibilities

• Partners with cross-site peers and managers to establish department performance goals; collaborates with and directs associates to meet or exceed these goals.

• Acts as an information source for associates and ensures training and development occurs.

• Plans, assigns, monitors, reviews, evaluates, and leads associates' work.

• Oversees team morale and plans for appropriate team building activities and rewards and recognition

• Handles performance management, including career development and progressive discipline of direct reports

• Interviews and hires associates who possess the core competencies of the position to strengthen the department and mitigate turnover.

• Works with peers to establish objectives and develop processes and procedures to ensure efficient and timely workflow regarding service delivery, compliance, and risk factors for the firm.

• Establishes internal or external partnership opportunities by analyzing business needs and relationships that may enhance success.

• Ensures appropriate documentation and departmental tools are created and/or maintained (job procedures, job aids, forms, training material, etc).

• Facilitates the implementation and acceptance of organizational change, addresses resistance to change, and helps individuals adapt.

• Takes decisive action when necessary and conveys a sense of urgency to deliver results.

• Interprets and applies organizational policies and procedures.

• Effectively collaborates with other supervisors in the same or different functional groups to accomplish assigned goals and process/policy changes; often, this collaboration occurs across multiple sites.

• Adheres to annual budgets in line with organizational goals and objectives and makes adjustments when necessary.

• Effectively implements system changes and identifies and manages impacts on team and advisors.

Qualifications

Knowledge, Skills, and Abilities

Knowledge of

• Investment concepts, practices, and procedures used in the securities industry

• Financial markets and products

Skill in

• Interpreting and applying policies and procedures

• Establishing operational objectives

• Implementing processes and procedures for efficient and timely workflow

• Promoting effective coordination between work groups

• Preparing operational budgets

Ability to

• Learn the concepts, principles, and practices of the assigned functional area.

• Plan, assign, monitor, review, evaluate and supervise the work of others

• Coach and mentor others

• Identify training needs and develop subordinates

• Balance conflicting resource and priority demands

• Partner with other functional areas to accomplish objectives

• Facilitate meetings, ensuring that all viewpoints, ideas, and problems are addressed

• Incorporate needs, wants, and goals from different business unit perspectives into operational processes

• Communicate effectively, both orally and in writing

• Work independently as well as collaboratively within a team environment

• Lead others in providing a high level of customer service

• Establish and maintain effective working relationships at all levels of the organization

Educational/Previous Experience Requirements

Education/Previous Experience

• Bachelor's degree in a related field or an equivalent combination of education and work experience.

• Three (3) or more years' experience in financial services/operations, including one (1) year as a team lead or leadership experience in a financial or service organization.

Licenses/Certifications

• SIE is required, provided that an exemption or grandfathering cannot be applied.

• Series 99 , or the ability to obtain within 120 days (as required by FINRA), may be required depending on the assigned functional area. Persons holding Series 6, 7, 17, 37, or 38 or those who hold principal-level registrations: Series 4, 9/10, 14, 16, 23, 24, 26, 27, 28, 51, and 53 would be qualified to register as an Operations Professional (Series 99) without passing the examination.

Job: Operations

Primary Location: US-FL-St. Petersburg-Saint Petersburg

Other Locations: US-TN-Memphis-Memphis

Organization Operations & Administration

Schedule Full-time

Job Shift Day Job

Travel Yes, 10 % of the Time

Req ID: 2400272