Surgery Scheduler - Thoracic Surgery

UPMC University of Pittsburgh Physicians is hiring a full-time Surgery Scheduler to join their Thoracic Surgery team! This position works Monday through Friday from 8:00 am to 4:30 pm. No weekends or major holidays required!

Apply today and be a part of this great team!

Prior experience with authorizations, Epic, and scheduling preferred.

Purpose:

Coordinate and schedule patients for in-patient and outpatient surgical procedures. Assist the surgeon and the administrator in promoting, developing and monitoring all aspects of operations.

Responsibilities:

• Work directly with department to troubleshoot procedural and operations issues.

• Coordinate and monitor patient follow-up through the Refract Tracker and EPIC.

• Prepare and forward all necessary admission reservations/requisitions, including demographics and insurance information to hospitals.

• Coordinate cases and communicates with hospital personnel to obtain approval for hospital admissions.

• Discuss and coordinate financial arrangements prior to surgery including the collection of pre-payments.

• Ensure that informed consents are signed.

• Provide patients with pre and postoperative instruction according to service specific guidelines.

• Coordinate patient education seminars and schedules physicians accordingly.

• Collect data for research study.

• Schedule pre-screening exams, diagnostic testing, post-operative appointments and surgical cases for all patients.

• Ensure all billing and insurance information is current and accurate.

• Complete special projects as assigned.

• Act as liaison between patient and referring physicians.

• Obtain pre-certification and/or referral prior to the date of the procedure.

• Coordinate and track internal and external marketing efforts.

• Attend and schedule department meetings.

• Answer and respond to all incoming telephone inquiries regarding surgery and provides educational material, both verbally and through printed materials.

• Organizes outside radiology films: Follows process to download outside discs onto stentor or has outside radiology jacket made for outside films.

• Responsible for verifying and updating referring physician information in Epic Care through the Epic Hierarchy Form.

• Prepare and send new patient packets to patients.

• Assist in the training of new employees.

• Assist in clinic with tasks to ensure proper clinic flow.

• Responsible for scanning patient information into Epic Care according to the Scanning Rubric

• Attend patient clinics and manages phones and flow of patients, obtains patient related reports as needed.

• Assists nurse coordinator/mid level provider/MD with reviewing final radiology reports from outpatient clinics.

• Document all conversations in EpicCare.

• Schedule all appointments for clinic patients, coordinates arrival of all materials (tests, films, etc.) for each visit. Schedule new patients within 72 hours of initial call to Department

• All telephone calls will be returned by the end of the business day and within 24 hours.

• Coordinate and monitor patient follow-up through Epic Recall and according to the Department of Cardiothoracic Surgery Recall Policy Guidelines.

• High school diploma or equivalent required.

• Completion of a medical assisting program or 2-4 years experience in a medical field.

• Proficiency in medical terminology preferred.

• General knowledge of computer software and practice management databases is essential.

• Knowledge of the Epic practice management programs preferred.

• Strong organization, time management and interpersonal skills.

• Tact and diplomacy are necessary in dealing with physicians, patients and their families and other employees.

• Ability to deal compassionately and professionally with patients is essential. Work independently and possess sound decision-making skills.

• Knowledge of insurance regulations, specifically Medicare, BC/BS, managed care plans and workers compensation carriers regarding scheduling and approval of surgical procedures.

• Ability to prioritize work demands.

• Ability to consistently maintain confidentiality with regards to all job assignments and related information.

• Access to medications is limited to the distribution of the medication to the nurse. Licensure, Certifications, and Clearances:

• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran

UPMC has a Center for Engagement and Inclusion that is charged with executing leading-edge and next-generation diversity strategies to advance the organization's diversity management capability and its national presence as a diversity leader. This includes having Employee Resource Groups, such as PRIDE Health or UPMC ENABLED (Empowering Abilities and Leveraging Differences) Network, which support the implementation of our diversity strategy.