Surgery Scheduler- Vision Institute, Pittsburgh

The UPMC Vision Institute in Pittsburgh is hiring a full-time Surgery Scheduler. This is a Monday-Friday, daylight position. No evenings, weekends, or holidays. This is an opportunity to join a fast-paced team with lots of potential to grow!

Responsibilities:

• Work directly with the department to troubleshoot procedural and operations issues.

• Coordinate and monitor patient follow-up through the Refract Tracker and EPIC.

• Prepare and forward all necessary admission reservations/requisitions, including demographics and insurance information to hospitals.

• Coordinate cases and communicate with hospital personnel to obtain approval for hospital admissions.

• Discuss and coordinate financial arrangements before surgery including the collection of pre-payments.

• Ensure that informed consents are signed.

• Provide patients with pre and postoperative instruction according to service-specific guidelines.

• Coordinate patient education seminars and schedule physicians accordingly.

• Collect data for research studies.

• Schedule pre-screening exams, diagnostic testing, post-operative appointments, and surgical cases for all patients.

• Ensure all billing and insurance information is current and accurate.

• Complete special projects as assigned.

• Act as liaison between patient and referring physicians.

• Obtain pre-certification and/or referral before the date of the procedure.

• Coordinate and track internal and external marketing efforts.

• Attend and schedule department meetings.

• Answer and respond to all incoming telephone inquiries regarding surgery and provide educational material, both verbally and through printed materials.

• High school diploma or equivalent required.

• Completion of a medical assisting program or 2-4 years experience in a medical field.

• Proficiency in medical terminology preferred.

• General knowledge of computer software and practice management databases is essential.

• Knowledge of the Epic practice management programs is preferred.

• Strong organization, time management, and interpersonal skills.

• Tact and diplomacy are necessary in dealing with physicians, patients, their families, and other employees.

• The ability to deal compassionately and professionally with patients is essential.

• Work independently and possess sound decision-making skills.

• Knowledge of insurance regulations, specifically Medicare, BC/BS, managed care plans, and workers compensation carriers regarding scheduling and approval of surgical procedures.

• Ability to prioritize work demands.

• Ability to consistently maintain confidentiality concerning all job assignments and related information.

• Access to medications is limited to the distribution of the medication to the nurse.? Licensure, Certifications, and Clearances:

• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran

UPMC has a Center for Engagement and Inclusion that is charged with executing leading-edge and next-generation diversity strategies to advance the organization's diversity management capability and its national presence as a diversity leader. This includes having Employee Resource Groups, such as PRIDE Health or UPMC ENABLED (Empowering Abilities and Leveraging Differences) Network, which support the implementation of our diversity strategy.