Switchboard Operator, Destination Kohler

Switchboard Operator, Destination Kohler

Work Mode: Onsite

Location: Kohler, WI

Opportunity

Manage the basic call flow of incoming internal and external guest calls for Destination Kohler. Provide administrative support for various resort departments as needed in a resourceful manner.

Specific Responsibilities

Guest Services

• Answer all incoming calls to Destination Kohler and transfer to appropriate recipients promptly and efficiently while meeting Forbes Travel Guide Five Star expectations.

• Receive wake up call requests from resort guests and record for execution of Front Desks.

• Maintain a working knowledge of general resort information.

• Promptly assist guests with various questions via webchat from the Destination Kohler resort website through NAVIS.

• Post the resort's daily Today letter on Destination Kohler website for guest links.

• Prepare and mail information packets for various guest requests.

• Mail confirmation hard copies as requested by guests through Central Reservations.

• Print report and prepare greeting cards for guest amenity program.

Miscellaneous Responsibilities

• Log and distribute comment cards for DK accordingly.

• Operate office equipment such as fax machine, copier and or phone systems.

• Process name tags requests according to submissions sent to shared "Hospitality Switchboard" email box. Interoffice mail in outgoing mailbox.

• Monitor inventory of office supplies and communicate replenishments accordingly to ordering Switchboard Operator II.

• Update and file daily departmental information consistently, both hard copy and electronic formats.

• Complete any delegated tasks given by Coordinators or Managers in Reservations and Revenue department.

• Review SMS guest tiles, identify duplicates and notify Reservation Coordinators.Participate in monthly incentive program through position performance expectations.

This is a full-time opportunity. Shifts will primarily be 6am-2:30pm but must have availability to work an occasional mid-shift as well. Weekends are required.

Skills/Requirements

• High school diploma

• Two years work experience, preferably in a call center or an administrative role

• Proficient oral and written communication

• Excellent interpersonal skills

• Strong computer skills

The hourly range for this position is $13.40 - $16.75. The specific hourly rate offered to a candidate may be influenced by a variety of factors including the candidate's experience, their education, and the work location. Available benefits include medical, dental, vision & 401k.

Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

Why Choose Kohler?

We empower each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With more than 30,000 bold leaders across the globe, we're driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives.

About Us

It is Kohler's policy to recruit, hire, and promote qualified applicants without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please ~~~. Kohler Co. is an equal opportunity/affirmative action employer.