• Technical Customer Service Representative

    ConcentrixJacksonville, FL 32232

    Job #1126624242

  • Job Title:

    Technical Customer Service Representative

    Job Description

    Technical Support trouble shooting smartphones and other devices with customer over the phone.

    Due to COVID-19 this position requires you to work REMOTE and ONSITE. The position will start training in a work from home environment and if/when the impact of COVID-19 decreases, and companies are allowed to resume to their normal business, the position will move to our onsite facility in Jacksonville, FL.

    • Mission: We will be the greatest customer engagement services company in the world, rich in diversity and talent. We will get there by embracing our culture.

    • About Concentrix: We're a company like no other. We are fanatical about our staff and are constantly helping them grow and achieve their career goals. We are a global workplace that offers YOU infinite possibilities!

    Due to COVID-19 this position requires you to work REMOTE and ONSITE. The position will start training in a work from home environment and if/when the impact of COVID-19 decreases, and companies are allowed to resume to their normal business, the position will move to our onsite facility in Jacksonville, FL.

    Essential Functions/Core Responsibilities

    As a Customer Service Representative, you'll answer inbound calls from customers having problems with their smartphones and computers. Problems range from simple password resets to more complex issues where you will utilize your excellent problem-solving skills.

    • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures

    • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer

    • Clarify customer requirements; probe for understanding

    • Prepare complete and accurate work including appropriately notating accounts as required

    • Participate in activities designed to improve customer satisfaction and business performance

    • Troubleshoot basic and routine customer issues that are technical in nature; including hardware, software, networking, or other designated client products

    Candidate Profile

    • Courteous with strong customer service orientation

    • High School Diploma or Equivalent

    • 6 months Customer Service experience

    • Dependable with proficient attention to detail

    • Typing speed of 35 wpm minimum

    • Ability to work as a team member, as well as independently with minimal supervision

    • Ability to effectively communicate, both written and verbally

    • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly

    • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner

    • Ability to learn including strong problem-solving skills

    Familiarity with iOS and/or macOS, or comparable technology, is preferred

    The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

    Concentrix is an EEO/AA/M/F/Vet/Disability Employer.

    Concentrix is an equal opportunity employer and complies with all fair employment practices laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by co-workers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status and pregnancy or other protected status

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    Location:

    USA, Jacksonville, FL

    Language Requirements:

    Time Type:

    Full time

    Mission:

    We will be the greatest customer engagement services company in the world, rich in diversity and talent. We will get there by embracing our culture.

    About Concentrix:

    We're a company like no other. We are fanatical about our staff and are constantly helping them grow and achieve their career goals. We are a global workplace that offers YOU infinite possibilities!

    Company Overview:

    In a world full of average, we stand out. We believe experience is everything. Period. To achieve outstanding results, we're disrupting the market by being absolutely obsessed with making our clients' businesses better. We bring together the brightest and most creative minds in business, cutting-edge technology solutions, proven design thinking expertise and exceptional customer experience centers. Our clients notice the difference too... in increased customer loyalty, improved business performance and differentiation in their markets. As a diverse, global organization, we have unconventionally fresh ideas and deliver extraordinary customer experiences for more than 450 of the world's best brands. Concentrix. A passionate company powered by passionate people.

    Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.