Technical Operator

Every connection is unique - just like us

Quadient helps our customers create connections. Each connection, each customer matter. At Quadient, we also value individuality. We celebrate uniqueness and diversity. We want to recruit people who will bring different experiences and perspectives to our work. The empowerment, passion, inspiration and sense of community of our people set us apart. We call it: The Power Of You.

Essential Duties/Responsibilities:

We offer an exciting, fast-paced work environment, and we currently have an opportunity for a Technical Operator - Installations, allowing you to make an immediate impact on our team and company. We are looking for someone who is positive, supportive, self-starting, and is ready for that next big leap in their career. You are PASSIONATE about customer service, highly tech-savvy, and you LOVE detailed data related assignments. If you are looking for a company where everyone works together and "wears a few hats", "rolls up their sleeves" to get the job done, this opportunity may be perfect for you.

This individual will be responsible for the following:

• Schedule and Support 3rd party technicians to service Parcel Pending Lockers

• Manage large queue of incoming vendor questions, scheduling confirmations, and other vendor and customer reach outs

• Respond promptly to actionable vendor questions and reach outs both via email and phone

• Support Parcel Pending in ensuring Locker installations are successfully completed

• Responsible for vendor management and the customer experience at a property from the property management team down to each resident.

• Create solutions to limit vendor re-visits and limit time on site to save the customer and company money.

• Communicate and coordinate with internal departments.

• Responsible for onsite visits/ service calls when applicable

• Follows proper urgency and escalation of installation opportunities to ensure the correct stake holders are involved in creating solutions

• Perform other duties as required to support the success of Parcel Pending

Required Skills & Experience:

• Ability to problem solve and operate independently

• Highly Tech Savvy

• Strong organizational skills with the ability to multi-task and adapt as priorities change

• Must work great in a team environment.

• Strong inter-personal skills with the ability to communicate effectively with a variety of personalities in person, on phone and via email.

• Ability to communicate effectively in English and understand/carry out instructions provided in written or verbal format.

• Proficient in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook

• Field Service or Technical experience preferred

• Salesforce CRM experience a PLUS.

• Minimum 18 years of age

• High School Diploma or General Education Degree (GED)

• Some College Preferred

• Eligible to work in the United States

• Must be able to pass a background check

• Light to moderate heavy lifting, when required (less than 50lbs)

To professionally install and maintain Quadient equipment, products and solutions. By means of his/her technical knowledge and experience and his/her customer behavior skills the engineer's daily task is to generate customer satisfaction by solving customer requirements. To perform planned maintenance and corrective maintenance and equipment modifications within the scheduled time and to high quality standards.

Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They make us EPIC. Together .

*This role is budgeted for $24 - $25 per hour

*Monday through Friday role no weekends

This position has a salary range of

$48,400.00 - $72,600.00

Quadient, Inc. has standard ranges for all U.S. - based roles, based on function, level, and scope, which are benchmarked against companies of similar size and growth-stage. To provide greater transparency to candidates, we share these targets on all job postings . Final salary offers are determined by multiple factors, which may include (but are not limited to) geographic location and candidate experience and expertise. As such, they may vary from the ranges listed.

Our Benefits Overview :

Company subsidized Medical, Dental, and Vision Insurance

• 401(k) Retirement Plan with Strong Company Match

• Life & Disability Insurance - Company Sponsored

• Paid Vacation, Sick Leave and 12 Company Holidays

• Career & Leadership Development

• Tuition Reimbursement Program

• Company Sponsored Groups

About Quadient :

At Quadient, we exist to help organizations simplify the connection between their customers and what matters most. From mortgage approvals, medical results, and insurance claims, to accounts receivables, invoices and inbound packages. Quadient has been helping customers since 1924. (That's right, almost 100 years!). We are the driving force behind the world's most meaningful customer experiences. By focusing on four key solution areas including Customer Experience Management, Business Process Automation, Mail-Related Solutions, and Parcel Locker Solutions, Quadient helps simplify the connection between people and what matters. Quadient supports hundreds of thousands of customers worldwide in their quest to create relevant, personalized connections and achieve customer experience excellence. Every day - we help companies manage over 788 million connections with their customers. Our award-winning solutions and best in class customer service are the reasons we have grown to become the driving force behind the world's most meaningful customer experiences. Because connections matter!

We want Quadient to be a place where we are all able to bring our whole selves to work and where our differences are embraced and celebrated. We operate in diverse areas, cultures and communities; our customers are as unique as we are. Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They make us EPIC. Together .

The above position statements are intended to describe the general nature and levels of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Quadient does not accept unsolicited resumes from headhunters, recruitment agencies or fee-based recruitment services. Please do not forward resumes to our jobs alias, Quadient employees or any organization location. Quadient is not responsible for any fees related to unsolicited resumes.

Quadient is an Equal Opportunity Employer, and all qualified applications will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristic protected by law.

If you need assistance with the application process, please email us at ~~~ .