Three Saints Bay • Philadelphia, PA 19133
Job #2640347657
Technical Service Desk (TSD) Manager - Philadelphia (3722)
Location Philadelphia, PA
Job Code 3722
# of Openings 1
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Ocean Bay, a subsidiary of Three Saints Bay, LLC, and a Federal Government Contractor industry leader, is seeking a Technical Service Desk (TSD) Manager
POSITION RESPONSIBILITIES:
Telecommunications Mechanics. Conducting operational oversight and management of
the TSD which includes Remote Programming and the Data Department.
quality review and performance observations to insure day to day operational
effectiveness. Manages and reviews for quality assurance all assigned projects requested
by Federal Management staff and Contract managers regarding operational needs.
regarding project requests, TSD and Data Service Desk issues, personnel issues, and
operational issues involving direction and or equipment needs.
operational functionality, direction, supervision or strategic planning.
o Managers' Meetings
o TSD / Data weekly meeting
o TSD National meeting
o FPS Regional Conference calls
o Alarm Monitor / Dispatcher Supervisory meetings
o Corporate conference calls
o New hire selection process
o Individual employee meetings
resources
Reviewing criteria and standards for compliance and suggest solutions to areas of noncompliance.
Providing a monthly report on all TSD service work accomplished during the previous
Perform the duties of the Contract Program Manager in their absence.
POSITION REQUIREMENTS:
High School diploma or GED
5 years' experience as a remote programmer
Excellent phone skills
Knowledge of computers and software application
Be able to handle filing and other administrative duties
Demonstrated leadership skills and supervisory experience
Interpersonal Relationships - Develops and maintains cooperative and professional
relationships with employees at all levels, representatives from various departments, and
outside agencies. Effectively responds to and resolves complex inquiries and disputes.
programs and procedures. Ability to plan and organize daily work routine and establish
priorities for the completion of work in accordance with sound time-management
methodology. Performs a broad range of supervisory responsibilities over others.
Association (ESA).
VEVRAA Federal Contractor
Three Saints Bay, LLC and its subsidiaries offer a diverse, team-oriented working environment and the opportunity to work with exceptional dedicated industry professionals. We offer our employees a comprehensive benefits package and the opportunity to take part in exciting projects with government and commercial clients, both domestic and international.
We are an EEO/AA employer. We invite resumes from all interested parties without regard to race, color, religion, creed, gender, national origin, age, genetic information, marital or veteran status, disability, or any other category protected by federal, state, or local law.
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