Technical Services Manager

The Opportunity

The Technical Services Manager is responsible for providing technical support for assigned corporate account(s) and offering their plants technical expertise, field support, and troubleshooting and analysis to address any machinery and/or operational issues. This position will collaborate with top shop and back shop customers and WestRock employees at various organizational levels to achieve optimal customer satisfaction. The Technical Services Manager serves as the technical subject matter expert responsible for educating the customer on WestRock capabilities to improve their operational efficiency and overall customer relationship.

How you will impact WestRock

• Identify and recommend solutions to resolve product or service requests regarding technical, operational and engineering type of issues that our customers and WestRock production facilities may encounter

• Coordinate new customer specification development and specification maintenance utilizing supply chain data

• Conduct scope audits to evaluate customer's back shop current state and identify operational inefficiencies and cost-saving opportunities

• Create contribution reports that verify savings or operational improvement solutions and leverage the report documents daily to help customers understand WestRock's value and capabilities

• Provide technical input and field support to the product management group during research projects and qualification trials

• Troubleshoot and resolve quality issues and customer complaints in a timely manner

• Answer complex questions as it relates to WestRock's Six Pack of value-added resources

• Research and evaluate new products and technical innovations to promote the understanding and benefit of technology systems

• Manage both internal and external customer relationships, providing value-added sales and service support solutions

• Partner with Corporate Business Manager to identify and implement cost savings initiatives and sell WestRock solutions while strengthening the customer relationship

• Provide consultation and training to customers to educate them on various areas of corrugated packaging capabilities

What you need to succeed

• Minimum 5 years in corrugated manufacturing packaging industry; machinery/operational experience required

• Associates degree (i.e. Packaging, Engineering, Design, etc.) required. Bachelor's degree preferred.

• Six Sigma Certification strongly preferred

• 25% travel required

• Microsoft Office - Access, Excel, Outlook, PowerPoint

• Working knowledge of wraparound case packers, case erectors, tray formers, and mandrel forming equipment

• Ability to keep accurate records and present as contribution reports to quantify the WestRock value to our customers

• Working knowledge of the technical aspects of paper manufacturing, corrugation/conversion, and supply chain considerations

• Knowledge of packaging machines and how they operate with corrugated machinery

WestRock (NYSE:WRK) partners with our customers to provide differentiated paper and packaging solutions that help them win in the marketplace. WestRock's team members support customers around the world from locations spanning North America, South America, Europe, Asia and Australia. Learn more at ~~~.

WestRock is an Equal Opportunity Employer. We strive to create and maintain a diverse workforce where everyone feels valued, respected, and included. WestRock does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local law.