Beth Israel Lahey Health • Burlington, MA 01805
Job #2684358512
When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.
Job Type:
Regular
Scheduled Hours:
40
Work Shift:
Evening (United States of America)
Telecommunications Operator - Evenings
Position Summary: Under the direction of the Telecommunication's Manager, provides 24/7, 365 day service operating switchboard, paging console, patient information and monitors and responds to all codes, trauma and hospital wide alarm activity.
Job Description:
Essential Duties & Responsibilities including but not limited to:
addition supports internal calls from hospital staff for paging and directory assistance.
registry, and overhead paging. Processes approx. 200-500 pages per day.
CGP locations for patient and staff calls. Accountable for calling OR and Recovery room nurses when
emergency surgical cases are required.
Resuscitation Team, Disaster Alerts, Missing Person, Emergency Exit Doors, Medial Gas,
Radiation, Blood Bank, Hylon Burglar and Hold-Up. Is responsible for notifying essential
personnel, security and 911 Emergency services. Performs daily tests of Trauma and Met pagers
and documents response results.
Accountable for handling all In-Patient Information calls.
Responsible for distribution of new/spare/long range pagers, patient room telephones, batteries, and hospital directories. Aids in-house staff requiring international calling and faxing.
Institutes emergency backup procedures in event of systems failure to paging or telephone
systems.
family members', visitors, media l staff and all other hospital personnel. Diffuses irate patient calls
when necessary.
required.
report to work during inclement weather conditions, etc.
Goals into daily activities.
Complies with all Lahey Hospital and Medical Center Policies.
Complies with behavioral expectations of the department and Lahey Hospital and Medical Center
Maintains courteous and effective interactions with colleagues and patients.
Demonstrates an understanding of the job description, performance expectations, and competency
assessment.
consistently adheres to Customer Service standards.
Participates in and successfully completes Mandatory Education.
Performs all other duties as needed or directed to meet the needs of the department
FLSA Status:
Non-Exempt
As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more (~~~) about this requirement.
More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.
Equal Opportunity Employer/Veterans/Disabled
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