TF34 Military Field Service Representative

Job Description Summary

The Military Field Service Representative will provide on-site technical assistance to Military organizations meeting both business and contractual objectives. Additionally, while acting as a liaison between the GE factory and the customer, the FSR will support the operation, management, repair, installation, and maintenance of the TF-34 engine installed in the A-10 aircraft operated by the Baltimore Air National Guard and roving additional Air National Guard locations.

Job Description

Essential Responsibilities:

• Provide interpretation of data and technical instructions

• Provide technical assistance in the identification of and instructions on the

use of special tools and handling equipment

• Recommend and develop local informal training programs in support of

maintenance and troubleshooting tasks.

• Review reported malfunctions and assist with fault analysis

• Provide technical assistance and support to resolve maintenance problems

• Review effectiveness of maintenance actions to identify training needs and

improve maintenance practices.

• Assist customer with logistics tasks including work scope reviews,

maintenance scheduling, data recording and hardware tracking / availability

• Understand the operation of business tools to assist the customer in areas

such as spare parts ordering, issue resolution, provisioning, & other business

processes

• Apply Lean Six Sigma analytical tools to assist the customer with root cause

analysis, issue resolution and trend analysis

• Demonstrate best methods of disassembling, repairing, and assembling

engines and engine components

• Serve as liaison between customer and factory personnel related to

maintenance, logistical and operational tasks

• Clear and concise reporting of field events to GE Product Support Engineering

(PSE)

• Proactive engagement with activities aimed towards reduced customer cost

of ownership

• Applies business skills to drive customer satisfaction & product performance

to enhance business growth

Qualifications/Requirements:

• Bachelor's Degree from an accredited college or university (or a High School

Diploma / GED with a minimum of 4 years of experience in a field service /

maintenance position as a Military Field Service Representative)

• Minimum of 3 years of field maintenance, modification, and repair experience

on propulsion system products GE Designated: -CONFIDENTIAL Eligibility

Requirements

• Ability and willingness to travel as required

• Ability and willingness to obtain and maintain a U.S. Government Secret

Clearance

• Ability and willingness to relocate to domestic or international locations to

support the needs of the business.

• Ability and willingness to successfully complete all requirements for domestic

and international customer assignments.

Desired Characteristics:

• Strong customer interaction and communication skills

• Strong interpersonal and leadership skills

• Proven analytical and quality improvement ability

• Demonstrated proficiency in repair troubleshooting, shop operations and

testing of assigned programs / hardware

• Able to work with and make formal presentations to all levels of maintenance,

engineering, and management

• Project management experience

• Demonstrated ability to lead and influence GE customers and peers

• Possess knowledge of the learning process and how to transfer technical

knowledge to less qualified personnel including the ability to express thoughts

in both oral and written communications

• Possess the ability to work independently, without technical guidance and to

perform all required work tasks.

• Possess a high degree of tact, diplomacy, and ability to work and cooperate

harmoniously with customer personnel

This role requires access to U.S. export-controlled information. If applicable, final offers will be contingent on ability to obtain authorization for access to U.S. export-controlled information from the U.S. Government.

Additional Information

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer (~~~) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: Yes

#LI-Remote - This is a remote position